Full Time Medical Clerk

QUALIFICATIONS:

• A fully qualified typist with a minimum of 50 WPM is required.

• General medical ethics, telephone etiquette, and excellent communication and

customer service skills.

• General office administrative and clerical skills to perform receptionist duties and

answer telephones.

• Ability to communicate effectively, both orally and in writing.

• Education. High school diploma or General Educational Development (GED)

equivalency. Medical terminology desired.

• Experience. At least 6 months of experience in office setting.

• Work Environment/Physical Requirements. The work is primarily sedentary.

However, there may be some physical demands. Requirements include prolonged

walking, standing, sitting or bending.

SECURITY/ IMMUNIZATION REQUIRMENTS:

• HCWs shall be a U.S. Citizen

• Physical not to exceed 45 days of application.

• Tdap within the last 10 years

• 3 dose hepatitis B and/or positive titer

• 2 dose mmr or positive titer

• 2 dose varicella or positive titer

• Current flu shot

• 2 step TB

JOB DUTIES INCLUDE, BUT ARE NOT LIMITIED TO:

• MSS personnel shall screen, record and redirect approximately 1,600 telephone calls

each month for the MTF. Messages shall be taken and information relayed to

appropriate staff members within 30 minutes.

• MSS personnel shall schedule approximately 800 patient appointments each month.

• MSS personnel shall arrange transportation/escort for patients requiring assistance

approximately 100 times each month.

• MSS personnel shall respond to patient requests for non-nursing service

approximately 200 times each month.

• MSS personnel shall use ADS and the encounter forms it generates to document

patient care provided during each patient visit to include gathering demographics

information (name, address, home/work telephone numbers, sponsor SSN, patient

SSN and date of birth), gathering insurance information and morbidity data for

approximately 2,000 beneficiaries each month. The contractor shall document time in,

time seen and time of release at the bottom of each encounter form.

• MSS personnel shall perform End of Day processing at the end of every clinic day.

• MSS personnel shall match encounter forms with the appropriate patient record for

all appointed patients other than same-day appointments or walk-ins. The encounter

forms will automatically print out each morning. For same day appointments

(including walk-ins and emergency room visits), the contractor shall print out the

encounter form at check-in.

• MSS personnel shall verify the blocks at the top of the encounter form are properly

aligned each day and that each form is completed properly at the completion of every

outpatient visit. Forms shall be reviewed for accuracy, scanned, and corrected daily.

• MSS personnel shall ensure patient forms are complete before sending to the Medical

Officer and/or clinical specialist for review, and prior to transporting to the Medical

Records Department for filing upon the completion of each outpatient visit. Records

are transported approximately twice each day.

• MSS personnel shall respond to questions regarding any modification to the encounter

form through the government ADS coordinator.

• MSS personnel shall perform administrative support services for Newborn Care

rotated by all three teams one Saturday and Sunday per month with 1 FTE each day.