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Form of workTEKsystems is seeking customer service professionals to work a Full Time hybrid role in Daytona Beach, FL. Prior Call Center experience is preferred, but not required.
Employment Type: Contract to Hire
Pay: $17/hr for English Speakers, $18.50/hr for Spanish Bilingual
Training: 4 weeks onsite (Training is paid) in DAYTONA BEACH, FL
Shift after training: HYBRID (2 days in office, 3 days work from home). Shift assigned based on business needs. Must be available to work M-F 9:30am - 6pm or 10:30am - 7pm (must be open to either shift) (eligible for a hybrid schedule of 2 days in office and 3 days at home)
Job Description:
- Handling about 50-80 inbound calls per day
- Responsible for handling inbound calls pertaining to mortgage servicing questions
- Will receive questions from borrowers, insurance agents and financial institutions
- Process payments, insurance documents and other items
- Must be able to multi-task between various systems to research and document phone calls
- Respond quickly and accurately ensuring that both internal and external standards are being met on a consistent basis
- Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner
- Outbound calls may be necessary
- Update system notes to reflect first call resolution and any important information
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
