Address
Form of work
SalarySalary
$17.06 - $23.52 Hourly
Location
Bradenton, FL
Job Type
Full-Time (Hourly)
Job Number
24-00209
Department
Utilities
Opening Date
03/19/2024
Closing Date
3/26/2024 11:59 PM Eastern
General Information
Utilities – Customer Service Representative I
Utilities / Customer Service
4410 66th Street West, Bradenton, FL 34210
Monday – Friday / 8am - 5pm
Providing quality customer service to our citizens, business owners and visitors is Manatee County Government’s top priority, and that starts with our employees. We value Accountability, Civility, and Ethics in everything we do, and we look for friendly, innovative employees who share those values
The Manatee County Utilities Customer Service section supports 140,000+ accounts for citizens and business owners. The Customer Service team is the first point of contact for the Utilities division where more than 135,000 inbound calls are received each year, 50,000 emails are completed, 50,000 payments processed, 30,000 outbound collection calls, and 6,000 New Construction permits are managed for our growing county. The Customer Service team supports residential and commercial accounts for water, sewer, and garbage services in support of 1,647,000+ billing statements annually.
As a Utilities Customer Service Call Center Representative I, you will be a part of a very busy inbound Call Center. Our goal is to provide exemplary customer service to support Billing (for water, sewer, and garbage), Cashiering, Collections and New Construction. You will learn procedures and platforms we use to communicate with our customers.
Manatee County strives to be an employer of choice and most of our employees turn jobs into long term careers with great benefits.
Utilities / Customer Service
4410 66th Street West, Bradenton, FL 34210
Monday – Friday / 8am - 5pm
Providing quality customer service to our citizens, business owners and visitors is Manatee County Government’s top priority, and that starts with our employees. We value Accountability, Civility, and Ethics in everything we do, and we look for friendly, innovative employees who share those values
The Manatee County Utilities Customer Service section supports 140,000+ accounts for citizens and business owners. The Customer Service team is the first point of contact for the Utilities division where more than 135,000 inbound calls are received each year, 50,000 emails are completed, 50,000 payments processed, 30,000 outbound collection calls, and 6,000 New Construction permits are managed for our growing county. The Customer Service team supports residential and commercial accounts for water, sewer, and garbage services in support of 1,647,000+ billing statements annually.
As a Utilities Customer Service Call Center Representative I, you will be a part of a very busy inbound Call Center. Our goal is to provide exemplary customer service to support Billing (for water, sewer, and garbage), Cashiering, Collections and New Construction. You will learn procedures and platforms we use to communicate with our customers.
Manatee County strives to be an employer of choice and most of our employees turn jobs into long term careers with great benefits.
- Comprehensive benefits package – Your Choice Manatee Health Plan
- Generous vacation/sick leave, 12 paid holidays.
- Florida Retirement System (FRS).
- Tuition reimbursement.
- Autonomy to grow and find your career path with supportive leadership.
Job Description
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Minimum Qualifications
Required Skills:
- High school diploma or equivalent certificate of competency.
- Minimum of two (2) years clerical customer service-oriented experience.
- Minimum of one (1) year financial or cashiering experience.
- Achievement of all skill level requirements in assigned AREA of the SECTION within one year of hire (training provided).
- Valid driver license required, or a valid Florida driver license required within 30 days of hire.
Desired Skills:
- Prior experience in a customer service call/support center environment highly desired.
- Data entry experience highly desired.
- Ability to research and analyze activity on customer accounts.
Employee Assistance Program (EAP):
- ComPsych– offers all employees and their family members with emotional, financial, legal, and work/life balance support.
- LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.
- Five (5) free visits annually for employees and covered family members.
Wellbeing Benefits:
- Wellness/Health Coaches (5 Free per year)
- On-site Fitness Centers for you and your dependents with 24/7 access
- Personal Training (5 Free per year)
- Pharmacy Technician
- Group Fitness Classes
- Registered Nurse Services
- Musculoskeletal Physical Therapy Management
- Diabetes Care Program
- Registered Dietician (5 Free per year)
- Massages with licensed therapist (small copay)
Miscellaneous Benefits:
- Workers’ Compensation
- Credit Union Membership
- Training/Seminars
- Premium Pay Differentials/Career Ladders
- Government employee discounts at many retailers and attractions
- Access to Manatee County Library Services (books, digital services, tools, museum passes).
Paid Time Off:
- 12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas.
- Three (3) Personal Holidays
- Personal Sick Leave
- Family Sick Leave
- Sick Leave Bank (Donated Hours)
- Professional Medical Appointment Leave
- Bereavement Leave
- Military Leave
- Military Training Leave
- FMLA
Insurance:
- Award-winning Health Plan with deductibles as low as $0.
- Dental Insurance
- Vision Insurance
- Prescription Insurance
- Life Insurance (6 times salary at low cost)
- Long-term and Short-term Disability Insurance
Retirement:
- Florida Retirement System (FRS) with Pension Plan and Investment Plan options.
- Deferred Compensation
- 457b Tax Deferred account options through Voya.
- FRS Webinars
- Free financial guidance with licensed, non-commissioned financial planner
Vacation Earned:
Years of Service Vacation Hours
0-5 16.25 daysYears of Service Vacation Hours
6-10 19.50 days
11+ 22.75 days
- Earn an additional day of vacation every six (6) consecutive months of no sick leave.
Career Wellness:
- Professional Leadership Programs
- Instructor-Led and eLearning Training
- Premium Pay Differentials/Career Ladders
- Career Counseling
- Lateral Career Opportunities
- Toastmasters
- Networking Membership (Manatee Chamber of Commerce, Lakewood Ranch Business Alliance
- Employee Recognition Programs with monetary and time-off awards
Education Benefits:
- Tuition Reimbursement eligible after six (6) months of service, including GED reimbursement.
- Continuing Education support through Training/Seminars and Premium Pay Differentials/Career Ladder.
- Public Safety Loan Forgiveness (PSLF)
Flexible Spending Account:
- Options for Health Care and Dependent Care Spending Accounts providing pre-tax savings.
