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SalaryJob Description:
Turner Pest Control is a rapidly growing pest control company that has been providing excellent service
to our residential and commercial customers over the past 50 years. We have stayed at the forefront of
in the industry. As we expand across the southeast, we promise to keep innovating and providing the
best experience possible for our customers and employees. We currently have 15 branches, 60,000+
customers and 400+ employees and expect to double in size in the next year and this position will be
critical to help us grow the industry by constantly improving the methods, technologies, and services we
offer and partnering with the best.
The ideal candidate will have great communication, strong people skills and a positive attitude. They will be a collaborative team player who is solution-oriented, able to work quickly and efficiently in a fast-paced environment and have a high sense of urgency. Multi-tasking is essential in this role as billing representatives make a real difference to their customers and the company. In this role, you will learn how to provide over-the-phone account and payment support services.
Duties/Responsibilities:
- Manage a high volume of incoming ad outbound calls (approx. 80-100 daily)
- Assist customers who have billing inquires and/or are calling to make a payment/update payment method, cancellations, etc.
- Assist with questions related to price increases and process account corrections as needed.
- Educate customers on past due balances and set up payment arrangements as needed.
- Apply credits to customer accounts as needed.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Assist with other billing department duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem‐solving skills
- Ability to prioritize tasks
- Ability to work collaboratively with others
- Ability to function well in a high‐paced and at times stressful environment
- Proficient with Microsoft Office and related software
Education and Experience:
- High school diploma or equivalent
- No experience required
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be able to access and navigate each department at the organization’s facilities.
- The physical demands described here are representative of those that must be met by an
- employee to successfully perform the essential functions of this job. Reasonable
- accommodations may be made to enable individuals with disabilities to perform the essential
- functions.
Supervisory Responsibilities:
- Oversee collections staff
- Monitor schedule adherence
- Set daily goals and manage staff productivity
- Ensure collectors follow protocols, laws, and regulations to collect payments efficiently
Travel Requirements:
- None.
Why work for Turner Pest Control?
We offer:
HEALTH BENEFITS
- Medical, dental and vision coverage
- Company‐paid life insurance
- Company‐paid short‐term disability
- Optional supplemental benefits
- Enrollment eligibility begins first of the month following date of hire
FINANCIAL ASSURANCE
- 401(k) plan with company match of 4%
- Immediate enrollment eligibility
- Convenient direct paycheck deposit
- Team Member reward and recognition program
AND MORE
- Eight (8) paid holidays
- Paid time off eligibility begins the first day of employment
- Team Member discount on our services
- Team Member referral bonuses
- Opportunities to participate in community events
Turner Pest Control is a drug free workplace
A pre‐hire compliance screening and background screening will be conducted.
Turner Pest Control is an Equal Opportunity Employer
Turner Pest Control is committed to the full inclusion of all qualified individuals. As part of this
commitment, Turner Pest Control will ensure that persons with disabilities are provided reasonable
accommodations. If reasonable accommodation is needed to participate in the job application or
interview process, to perform essential job functions, and/or to receive other benefits and privileges of
employment, please contact our Recruiting Department at 904‐355‐5300.
About Turner Pest Control:
We began in 1971 as a friendly, family‐run business. 50 years later, that’s still how we operate. The
technology may change, but our commitment to our neighbors never will. In 2018, Turner Pest Control
became a part of Anticimex, a $6 billion global pest control organization with a mission of being the
leader in modern pest management. Our company culture embraces growth, technology, and integrity
as we strive to become the global leader in pest control.
Today, we’re one of the fastest‐growing companies in Florida and Georgia. We’re an industry leader
ranked at number 41 of the Top 100 pest control companies in the nation. Turner Pest Control is a full-service company that prides itself on providing the highest quality lawn and pest management services
to both residential and commercial customers.
We’re also designated as a QualityPro Certified company, a distinction earned by less than three percent
of U.S. pest control providers. Built on the principles of Business Operations, Environmental
Stewardship, Consumer Relations and Technician Training, the QualityPro certification is a symbol of
Turner Pest Control's commitment to protecting our customers, our people, and our environment.
