Customer Service Representative - Call Center - Port Saint Lucie, FL
Location:Port Saint Lucie
Department:
- Handle inbound and outbound customer calls, emails, and inquiries with professionalism and courtesy.
- Provide accurate information regarding products, services, and policies.
- Address and resolve customer concerns or issues in a timely and effective manner.
- Communicate effectively and empathetically with customers to understand their needs.
- Provide clear and concise information to customers on products, services, and processes.
- Document all customer interactions and maintain accurate records.
- Stay informed about the company's products, services, and promotions.
- Continuously update knowledge on industry trends and Customer Service best practices.
- Adhere to established quality standards and guidelines in customer interactions.
- Participate in training sessions to enhance skills and knowledge.
- High school diploma or equivalent required.
- Ability to pass a drug and background check.
- Basic working knowledge of computer systems; Brightree experience a plus.
- 2+ years in a Call Center environment.
- Previous experience in Customer Service or a related field.
- DME or Medical experience.
- Familiarity with insurance rules and regulations, including working with HIPAA and Personally Identifiable Information.
- Variety of Medical, Dental and Vision Insurance Plans
- 401k Plan
- PTO and Paid Holidays
- EAP
- Employee Discounts
Job Segment: Call Center, Call Center Representative, Customer Service Representative, Customer Service, Sales