Job description
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. We are excited to announce an opportunity for a Full Time Administrative Representative at our Denver International Airport location! This person will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support. This position is scheduled to work 40 hours each week and offers starting targeted compensation of $20.00 per hour Schedule Available: Friday-Tuesday 12:00pm-8:30pm (Wednesday/Thursday OFF) We offer:Paid time offConsistent Full Time 40 hour per week scheduleEmployee discountRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and development Responsibilities The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support. We are looking for the right candidate that will possess the following:Excellent phone handling skills and written/verbal communication skillsAbility to handle a high volume of phone calls and multi-taskStrong ability to resolve ‘tough to handle’ issues through excellent customer service, corporate account relations and branch relationship skillsAbility to work independently and in a team environmentOrganized and detail oriented with following our company policy and proceduresTake incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches and vendorsMake outgoing calls- callback management and miscellaneous calls as assignedAnswer emails regularly to customers and management Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phoneAssist with tow swap vehicles with our third party vendorsAssist with inventory responsibilitiesProvide directions and general assistance to our customersNotify Management of any known customer service issues/problems Perform miscellaneous and backup job-related duties as assignedRepresent Enterprise in a professional mannerEqual Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years oldMust have a high school diploma or GED Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction (DUI, DWI, DWAI) on record within the past 5 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust have at least twelve (12) consecutive months of prior customer service retail/administrative support experienceExperience working late evenings and weekends preferred Must have intermediate level of proficiency or above with Microsoft Excel, Word, PowerPoint & Outlook
Address
Denver, CO
