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Form of workPURPOSE OF POSITION
Implement and ensure compliance with approved procedures, train, supervise and monitor performance of Team Members to ensure smooth and efficient gaming during shift.
In addition, the Table Games Floor Supervisor will act as the Casino Shift Manager as needed (for these duties please refer to the Casino Shift Manager Job Description).
REPORTING RELATIONSHIPS
Reports Directly to: Table Games Manager
Supervises Directly: Dealers in assigned area
Other Important Contacts: General Manager, CFO, Casino Operations Manager, Department Managers, Department
Supervisors, Legal, TGA, all Employees, customers
DUTIES AND RESPONSIBILITIES
Floor Supervisor
• May assist in staffing, scheduling, and evaluating subordinate personnel.
• Assists in the development and monitoring to ensure consistency of subordinate personnel; including but not limited to, proper methods of game pace and shuffling.
• May interview applicants for subordinate positions, assign work, grant overtime and early outs, discipline and train employees and recommend wage increases and promotions with direction from Department Shift Supervisor and/or Manager.
• Promote compliance of policies and procedures and effective personnel performance while practicing positive employee relations.
• Assists in the maintenance of records and files; including personnel and departmental specific information and ensures the security and confidentiality of such information.
• Proactively knowledgeable of and promotes advantages of Winner's Club to non members/current members and upcoming/current departmental/casino special events/promotions.
• Notify management immediately of any unusual activity of play.
• Conduct dealer auditions and recommend potential applicants for hire
• Accurately track player actions by noting buy-ins, length of play, win/ loss and average bet
• Promotes Nooksack Northwood Casino's Winner's Club; including but not limited to, is proactively knowledgeable of and promotes advantages of Winner's Club to current members/nonmembers, upcoming/current departmental/casino special events/promotions, enrolls new members, and ensures that members' play is accurately recorded.
• Provide accurate and timely documentation and reporting of department activities and status.
• Specifically supervise the operation of an assigned number of tables.
• Ensure fills/credits are handled according to policy.
• May assist in maintaining and optimizing department material and equipment inventories.
• Promote customer and employee service as a priority.
• Promote continuous improvement in the performance of the department and its
• employees.
• Ensures a professional and neat appearance of department.
• Maintain a professional and neat appearance and represent the company in a positive manner.
• Actively promotes an environment conducive to high quality customer service by setting a positive leadership example.
• Perform duties of subordinate personnel as required.
Casino Shift Manager
• Remains alert to any unusual or questionable activity by casino employees or gaming guest and takes appropriate action to correct the situation within established policies and procedures.
• Monitors all relevant activities of the department, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Nooksack Tribal Gaming Commission (TGA) are understood and enforced by the department personnel.
• Maintains excellent working relationships with all staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Maintains a shift log noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.
• Visits work spaces, break areas and other work shifts in order to be available and/or visible to staff members with express purpose of showing interest, concern or appreciation.
• Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using data and information from experience.
• Because of the Casino’s commitment to our guests and customer service, each employee may be expected to perform a wide range of duties from time to time. Such duties may or may not be related to their regular responsibilities.
REQUIRED EDUCATION, EXPERIENCE AND TRAINING FOR POSITION
• Must be at least 21 years of age.
• Must be able to obtain and maintain valid Nooksack Tribal Gaming
• Agency and Class Ill Washington State Gaming Commission licenses.
• Sufficient experience, education and job knowledge to meet current
• business needs.
• Demonstrated positive customer service skills.
PREFERED EXPERIENCE AND TRAINING FOR POSITION
• Previous Casino experience
• Demonstrated successful supervisor/management experience.
• Demonstrated computer application skills including PC spreadsheet and word processing.
WORKING CONDITIONS
• Requires working in loud, crowded, and smoke-filled casino environment.
• Must be able to work days, nights, weekends, and holidays.
• Will be monitored by surveillance cameras.
• Involved in Casino Shift Manager schedule as determined by the Casino Operations Manager.
• May interact with persons who are angered, intoxicated, or distressed.
PHYSICAL DEMANDS
• Standing and walking for long periods of time.
• Must be able to speak and write in English.
• Must be able to bend and reach.
KNOWLEDGE, SKILLS AND ABILITIES
• Knowledge of casino operations, relevant policies, procedures, internal controls, laws, and regulations.
• Demonstrated customer service skills.
• Demonstrated high level of interpersonal skills.
• Verbal and written communication skills.
• Organizational and time management skills.
• Ability to deal with work situations in a professional manner.
• Ability to assess, prioritize, set immediate goals, and use time effectively to provide assistance and leadership where needed throughout the casino operation.
• Ability to remain calm and perform duties under stressful conditions.
• Ability to adapt to change quickly and efficiently.
• Ability to communicate effectively.
• Ability to maintain a high level of confidentiality of sensitive information including, but not limited to financial, personal, legal and social.
• Ability to work with people of varied educatiom14 social, and cultural
• backgrounds.
• Ability to read, write, speak and understand English.
PLEASE NOTE
The list of duties and responsibilities, requirements and licenses are not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.
Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the Supervisor or Manager should contact the General Manager. At this time, the Supervisor or Manager should be able to describe, in detail, to the General Manager, the Essential Functions of the job involved in the request.
Managers are legally considered agents of the company and as such are responsible to act in a manner that best represents the best interests of Nooksack Northwood Casino and its employees. They are personally accountable for their words and actions to outside agencies. Managers are required to work with the established philosophies and guidelines of Nooksack Northwood Casino and have the responsibility to meet the expectations of senior management.
