It Process & Governance Manager

• Competitive salary starting at $114,752 - $131,964 DOE with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B).
• Variety of additional voluntary benefits and retirement plans.

GET TO KNOW THE ROLE

The IT Process & Governance Manager effectively governs technology processes, maximizing efficiency and automation while reducing waste and managing risk. This position will partner closely with program managers and key stakeholders across the organization to provide leadership in the management of PMO activities and processes associated with intake, project feasibility assessment, detailed project planning and scheduling, solution operationalization and project closure. The primary focus is on ensuring adherence to defined PMO processes, standard operating procedures, and data integrity in the single system of record for standard project deliverables, documentation library, gating, risks, issues, decision, action items, and change request (RIDAC) management, and status reporting.

WHAT YOU’LL DO

• Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the Vision and Mission Statements, and Core Values of the Muckleshoot Casino Resort (MCR).
• Promote a process centric, lean technology culture.
• Participate in the development and adoption of the IT governance framework across the IT organization.
• Contribute to the identification, documentation, development and improvement of IT process re-design and automation utilizing Lean Six-Sigma principals and methods.
• Support IT initiatives to ensure alignment with IT strategic objectives, business goals, and internal or external compliance requirements.
• Conduct IT governance assessments to recommend solutions for improved linkages between corporate strategy, IT strategy, and execution.
• Implement and manage the IT governance monitoring and reporting program, focusing on automation and simplification, while partnering with internal teams to contribute to organization performance and health.
• Partner with Business Partners to conduct maturity assessments against IT process activities to highlight areas of improvement or concerns.
• Create process documentation, workflows, knowledge articles, and self-service guidance for IT governance processes.
• Develop procedures and training materials to ensure adequate knowledge of IT governance practices and processes.
• Lead the initial review process for new and existing IT policies, standards, and procedures, working with subject matter experts and compliance to support implementation in line with organizational policy management standards.
• Assess compliance to IT policy, standards, processes, and procedures to monitor, report, analyze, and remediate IT risk and compliance related obligations.
• Manage audit finding reporting cycles to IT leadership. Assist internal control owners with root cause analysis and track risk management action plan progress.
• Promote project management culture, advocating for consistency and uniformity in project management across the organization.
• Continually update PMO training and reference documentation and drive adoption of standard processes and methods.
• Enhance and maintain standardized deliverable templates library within the appropriate repository.
• Create and implement change management framework, facilitate adherence to standards, and serve as the IT change manager that maintains the change control calendar, meeting agendas, and outcomes prior to solution change in production environments (i.e., evaluate technology risks before authorizing the implementation of IT Infrastructure changes to the technology ecosystem).
• Evaluate project delivery risks and assist in meeting appropriate requirements needed within project documentation to mitigate.
• Coordinate business and IT readiness to deploy new solutions, identifying gaps, and partnering closely with responsible parties to address critical items.
• Drive IT audit and compliance process remediation efforts associated within defined business practices, SOP, and solutions that support business objectives.
• Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel.
• Performs other job-related duties as assigned.

WHAT YOU’LL BRING

• A Bachelor’s Degree (Preferred in MIS or Technical Degree). Four (4) years of relevant experience may be considered in lieu of degree requirements.
• Five (5) years of IT Project Management and or Process Management experience in IT with fact-based qualitative status and quantitative metrics reporting, facilitating, and supporting solution delivery life cycle, managing stakeholders’ expectations, and ensuring adherence to IT compliance requirements is a must.
• Prior experience working with Waterfall methodologies, developing software documentation, performing quality assurance, contributing to governance framework, standard operating procedures (SOP), and reports, identifying and addressing process gaps and clearly communicating results orally and in writing to management, and monitoring change.
• Previous experience in a casino gaming IT environment is preferred.
• Business process and or system analysis experience is preferred.
• Lean Six Sigma (LSSBB) Black Belt preferred.
• IT Infrastructure Library (ITIL) Foundation version 3 Certification preferred.
• PMP Certification preferred.
• Additional certifications focused on governance, risk management, compliance, audit, assurance, and information technology may be considered.

HOW YOU’LL BE SUCCESSFUL

• Knowledge of business processes and the application of technology in achieving business objective.
• Skilled in highly effective task management.
• Ability to utilize IT risk and control frameworks to analyze risk, recommendation and support solutions that are tailored to the business environment.    
• Ability to provide system process and internal control expertise to IT teams and business partners to meet regulatory requirements. 
• Ability to operate in a self-directed environment.
• Ability to foster a positive work environment by promoting teamwork, open communication, and corporate culture.
• Ability to prioritize multiple tasks while maintaining deadlines.
• Ability to effectively communicate and resolve conflicts among team members, which may include internal/external guests.
• Ability to quickly process and master unfamiliar subject matter with great attention to detail and apply logical thinking to solve problems.

WHAT TO EXPECT

• Availability – Ability to work 40+ hours per week, holidays, weekends, and nights to support a 24/7 operation.
• Physical – Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance.
• Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.
• Genuine & Pride: As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together.
• Guest-Centered Hospitality: Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life – it is what we take pride in.

Muckleshoot Casino Resort is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at Muckleshoot Casino Resort or its affiliates via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Muckleshoot Casino Resort. No fee will be paid in the event the candidate is hired by Muckleshoot Casino Resort as a result of the referral or through other means.