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Form of workJob Description
POSITION OVERVIEW:
This position is responsible for the operation and control of the Bingo Department.
This position ensures the confidentiality, security and accuracy of guest’s and team member’s records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.
SUPERVISORY RESPONSIBILITY:
This position directly supervises all Bingo team members.
ESSENTIAL FUNCTIONS:
The essential function of the Bingo Manager includes but not limited to:
* Interfaces with other departmental and operations personnel to communicate and/or coordinate with those Team Members in order to enhance overall company profits.
* Attends to guest disputes throughout the department.
* Maintains control of the department’s expenses and authorizes purchases in accordance with purchasing policies.
* Conducts all job functions in the Bingo department.
* Responsible for Department Program/Event development.
* Communicates all necessary Title 31 documentation during a shift to the Director of Games and other departments as necessary.
* Advises Director of Games, COO and CEO of Casino play and/or irregularities.
* Ensures confidentiality and protection of property assets, guests and the integrity of the property.
* Monitors staff performance and ensures operations of the gaming areas are in accordance with all internal controls, State, Tribal and Federal rules and regulations.
* Responsible for staffing, scheduling and ongoing training and development for all Bingo Team Members.
* Provides the highest possible level of guest service (Soaring Service standards) resulting in a maximum level of morale, productivity and performance consistent with Lucky Eagle Casino & Hotel core values.
* Assures that the organization, its mission, products and services are presented in a strong, positive image and are consistent with casino business strategies.
* Performs other duties as assigned.
EDUCATIONAL REQUIREMENTS:
A Bachelor’s degree in Business Management or related field, and/or a combination of equivalent education and experience will be considered.
SKILL, KNOWLEDGE AND EXPERIENCE REQUIREMENTS:
A minimum of four (4) years of gaming experience required, plus three (3) years prior experience in managing/supervising a gaming department. Must have knowledge of State and Federal regulations in addition to Tribal regulations; requires good math skills, money handling skills, and excellent communication skills.
Must be a creative, innovative, and motivated self-starter, with the ability to recognize and address departmental needs. Have an in depth understanding of Tribal Gaming Regulations and Policies & Procedures for gaming tournaments and promotional drawings. Applicant must be fluent in operating computer hardware and software applications on a regular basis, as well as have interpersonal skills using tact and diplomacy.
Must be a minimum of 21 years old and have the ability to obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug screen.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.
While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 30+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus.
ENVIRONMENT:
The environment characteristics describe here are representative of those a team member may encounter while performing the essential functions of the position.
Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and/or Hotel environment.
