Front Office Receptionist

As Front Office Receptionist, you are the face of the school representing its values and culture through

your professional demeanor and excellent customer service skills. Your primary responsibility will be to

create a welcoming and efficient environment for students, parents, staff and visitors. Your role will

encompass administrative tasks, including managing phone calls, providing information and assistance,

and supporting the administrative team.

Greeting and Welcoming:

 Welcome students, parents, staff and visitors to the school in a friendly and professional manner.

 Create a positive atmosphere by providing a warm and inviting environment.

 Direct individuals to the appropriate locations within the school premises.

Phone and Email Management:

 Answer incoming phone calls and route them to the appropriate staff members or departments.

 Respond to inquiries and provide accurate information via phone or email.

 Maintain a professional and courteous tone during all interactions.

Administrative Support:

 Assist in maintaining student records, including attendance, enrollment and dismissal.

 Collect and distribute forms, documents and other materials as needed.

 Coordinate and schedule appointments, meetings and events for school staff.

Information and Assistance:

 Provide general information about the school, including its programs, policies and events.

 Assist parents and students with inquiries regarding schedules, transportation and school policies.

 Serve as a resource for visitors by providing directions, information and assistance as required.

Safety and Security:

 Monitor and control access to the school premises, ensuring compliance with security protocols.

 Follow established procedures for visitor sign-in and sign-out.

 Collaborate with staff to implement emergency protocols and maintain a safe environment.

•  High School diploma or GED (required).
•  Additional education or certification in office administration a plus.
•  Proven experience as a receptionist or in a customer service role is preferred.
•  Friendly and approachable personality with a strong commitment to customer service.
•  Excellent verbal and written communication skills.
•  Strong organizational and multitasking abilities.
•  Proficiency in using office equipment, such as computers, printers and telephone systems.
•  Familiarity with standard office software, including word processing and spreadsheet applications.
•  Ability to maintain confidentiality and handle sensitive information with discretion.
•  Ability to manage time, prioritize tasks, and execute toward goals.
•  Strong interpersonal skills.
•  Proficient keyboarding and electronic file maintenance skills.
•  Ability to use a laptop and software to develop and populate databases and do word processing.
•  Ability to track, enter, analyze and monitor data.
•  Ability to model behavior that is professional, ethical, and responsible.
•  A genuine interest in the student population and its health needs.

Essence Preparatory Public School does not discriminate on the basis of race, color,

national origin, age, sex or disability, in admission or access to, or treatment of

employment in its programs and activities. Any person having inquiries concerning the

organization's compliance with the regulations implementing Title VI of Civil Rights Act

of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of

the Americans with Disabilities Act of 1990 (ADA).