Front Office - Patient Coordinator

Brimhall Family Dentistry in Fort Collins, CO is seeking a warm and efficient Front Office and Patient Coordinator to join our dedicated team. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring a smooth flow of operations. With a competitive hourly salary ranging from $22 to $30, you will have the opportunity to work in a welcoming environment where your skills are valued. We are looking for a detail-oriented individual who can handle administrative tasks with ease and create a positive experience for every patient who walks through our doors. Join us in making a difference in the lives of our patients and be part of a team that prioritizes quality care and personalized service.

$22 - $30 hourly

Responsibilities:

• Work under the general direction of the practice manager
• Admit patients
• Create medical charts within center's software
• Work with the clinical staff to schedule patients and ensure that the center’s work flow efficiently runs
• Answer and direct all incoming calls
• Utilize problem-solving skills to support center and colleagues for resolution of issues
• Update and manage center calendar
• Monitor patient wait times and work with staff to provide non-clinical assistance when they are running behind
• Be familiar with procedure codes
• Post insurance and patient payments into center's software
• Know daily deposit amounts and make reports as requested
• Plan and manage dental business operations to ensure excellent patient support services.
• Explain treatment plans to patients and present payment schedules with patients
• Ensure that patient appointments, cancellations and last-minute adjustments are handled property
• Respond to patient queries and Doctor's needs to ensure patient satisfaction
• Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards
• Oversee daily office activities and provide direction and guidance to staff as needed
• Manage specialist referral process
• Assist in training, developing and managing staff to meet performance standards
• Identify areas of improvements and concerns and implement appropriate corrective actions
• Maintain patient data according to regulations and company policies
• Ensure that records are stored securely and in compliance with privacy and security regulations
• Adhere to all HIPAA regulations
• Take responsibility for the appearance and functionality of the dental office
• All other duties as assigned

Qualifications:

• Dental practice experience preferred, but not required
• Previous experience working patient admissions, insurance billing and collections reports
• Previous experience scheduling medical appointments and treatment plans
• Previous Leadership experience a plus
• Excellent time management and organization skills
• Patient focused
• Positive attitude and someone who foster's an environment that thrives on teamwork and creating a safe and healthy work space for staff.

• Friendly, welcoming personality
• The ability to multitask and stay on task
• Stay organized in multiple different software's and programs
• Dental experience preferred, but not required
• Insurance billing in any medical capacity a plus

Brimhall Family Dentistry is located in the heart of Fort Collins. We are a smaller operating dental office with room to grow. We take pride in our patients and the care they receive in a family-focused practice. We see people from all walks of life and age groups. Every day is different and exciting which keeps us busy and on our toes.