Front Office Medical Assistant / Receptionist

GentleCare Laser Aesthetics is a premier medical spa located in Long Beach, CA that offers a range of noninvasive cosmetic treatments designed to enhance the appearance and health of the skin. Some of the treatments available at GentleCare Laser Aesthetics include laser skin rejuvenation, chemical peels, injections, microneedling, and facials. The team at GentleCare Laser Aesthetics is led by experienced professionals who are dedicated to providing high-quality care to each and every one of their clients. In addition to offering a variety of aesthetic treatments, GentleCare Laser Aesthetics also provides a welcoming and relaxing environment for clients to enjoy.

We are seeking a professional and customer-focused individual to join our team as a Medical Front Office Receptionist / Medical Assistant. In this role, you will be responsible for greeting clients as they arrive at our medical spa, answering phone calls, scheduling appointments, and handling customer inquiries. The perfect candidate will have some knowledge of medical terminology and at least one year of experience in a medical office or customer-facing role. This is a part-time position that requires 3-4 days a week, at least 20 hours, with office hours from 9am-6pm Monday through Friday or from 9am-2pm on Saturdays.

Responsibilities

• Greet clients as they arrive at the medical spa and check them in for their appointments
• Answer phone calls, text messages, emails and handle customer inquiries
• Schedule appointments and manage the appointment calendar
• Collect payment for services and process transactions
• Maintain accurate and up-to-date client records
• Perform basic administrative tasks, such as filing and data entry

Qualifications

• High school diploma or equivalent
• Comfortable with handling high volume calls, speaking with clients, and customer resolution
• Some knowledge of medical terminology
• At least one year of experience in a medical office or customer-facing role
• Professionalism and great attention to detail
• Excellent communication and customer service skills
• Organizational Skills
• Proficiency in Microsoft Office and scheduling software
• Ability to handle multiple tasks and prioritize responsibilities
• Professional appearance and demeanor
• Experience in patient care and customer service.

Ability to handle confidential information with discretion

• Preferred experience with an EMR/EHR or scheduling system

Perks

• Fun work environment
• Employee discount on products and services
• Flexible schedule whether you're a student or have external obligations
• Team Luncheons

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Job Type: Part-time

Pay: $17.33 - $18.42 per hour

Expected hours: 15 – 25 per week

Benefits:

• Employee discount
• Flexible schedule
• On-the-job training

Medical specialties:

• Dermatology
• Internal Medicine
• Plastic Surgery
• Primary Care

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• Rotating weekends
• Weekends as needed

Work setting:

• Clinic
• In-person
• Medical office
• Office
• Outpatient
• Private practice

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Long Beach, CA 90802 (Required)

Work Location: In person