Front Office Manager

About us

Dalton Optometry is a small but thriving professional medical optometry office with history in Dalton, GA. We are outgrowing ourselves, and in search of additional teammates who love people, have work ethics, and have a heart that is passionate about helping people! If you are looking for a busy, but warm environment with growth opportunities where you will feel fulfilled and rewarded, We are excited to hear from you!

Requirement: Minimum 2-5 year Healthcare in-office experience with previous EMR experience. Departmental Healthcare Leadership or Management experience.

Duties:

- Oversee and manage the daily operations of the office

- Coordinate and schedule appointments, meetings, and events

- Maintain and update calendars for staff members

- Manage office supplies and inventory

- Handle vendor relationships and ensure timely payment of invoices

- Supervise administrative staff and provide guidance and support

- Ensure efficient front desk operations, including greeting visitors and answering phone calls

- Assist with file management and organization

- Collaborate with other departments to ensure smooth workflow and communication

- reporting a variety of daily metrics, preparing the daily bank deposit, and assisting with check-in and check out of patients. Knowledge of both commercial and government insurance is preferred. Monthly reporting/reconciling, updating the database as needed, and other general administrative duties. You will be interacting with reps, scheduling appointments, and assisting with patients' needs. A willingness to cross-train is imperative.

Candidate should be:

-a Multitasker: Lots of constantly moving pieces to handle - phones, texting, emails, check in, check out, confirmations, etc

-Comfortable with different software and electronic tools

-Task oriented

-Detail oriented: be thorough and consistent in retrieving and entering this data.

-Comfortable on the phone

- Numbers oriented: be able to collect data

Candidate should have:

-Time Management skills

- Excellent communication skills, both verbal and written

- Proficient in calendar management and scheduling

- Strong vendor management abilities

- Experience in medical/healthcare office management and administration:Needs to understand the patient flow, how an office schedule works and is maintained.

-- Familiarity with medical coding, medical records, ophthalmology terminology, and physiology knowledge.

-Insurance Understanding: Candidate should understand general insurance rules and regulations for common payers. Should possess experience working with government payers (Medicare, tricare, etc), vision payers (VSP, eyemed, davis, spectera, etc), and commercial medical (Anthem BCBS, Aetna, UHC, etc). They will be expected to understand these plans and benefits as they pertain to our setting and services.

- Ability to lead and manage a team effectively

- Knowledge of front desk operations and customer service principles

- Strong organizational skills with attention to detail

- Experience in file management and record keeping

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Looking for a teammate who is a(n):

Exceptional problem solver

Critical thinker

Warm and kind hearted, but driven, focused, responsible, and accountable

Honest, trustworthy with workethics

Attentive to the daily operational needs of the practice to implement and execute steps required for progress and growth

Meticulous with numbers and be able to review data and metrics and extract relevant information to enable the doctor’s decision medical and business decision making

Compensation/salary negotiable

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• Associate (Required)

Experience:

• Management: 2 years (Preferred)

Ability to Commute:

• Dalton, GA 30720 (Required)

Ability to Relocate:

• Dalton, GA 30720: Relocate before starting work (Required)

Work Location: In person