Front Office Manager

Join a company that focuses on work/life balance and working to ensure you have that support as well. Our company offers full benefits, PTO after 90 days and bonuses on top!

Job Overview: Responsible for sales efforts to help boost revenue and relationship opportunities for the hotel. Supervise all aspects of the front desk in accordance with established guest service to deliver a guest experience that is exceptional and brings the brand to life.

Front Office Manager Essential Tasks:

• Conduct Self in accordance with As One Values and Mission, including Brand Standards
• Interview, select, train, schedule, coach, evaluate and support associates, ensuring they perform in accordance with established brand or hotel standards and are consistent with As One Management core mission and values.
• Communicate effectively and resolve guest complaints and concerns by conducting swift, thorough research of the situation and determining the most effective solutions.
• Be aware of guest satisfaction scores and work toward increasing departmental engagement & overall guest satisfaction.
• Interact with guests on an individual level to create a relationship and culture that will result in repeat stays.
• Oversee Front Office operations in the absence of the General Manager.
• Perform bookkeeping activities such as balancing accounts, ensuring payments are fully processed and conducting audits.
• Make and confirm reservations.
• Promote brand-specific marketing programs.
• Coordinate with the Director of Sales to provide onsite tours for potential clients, establish internal leads and collaborate on new marketing strategies.
• Greet guests immediately upon arrival; register and assign guests to hotel rooms.
• Serve as a central communication point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
• Compute bills, collect payments, handle cash, and make change for guests.
• Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure employees complete and follow all training required by As One and Brand.
• Ensure all team members are all trained on safety procedures for the hotel and maintain regular reviews 2x a year.
• Perform other duties as requested by management.

Your Background and Skills

• High School Diploma or equivalent preferred
• Associate’s degree in Hotel Management or related field preferred.
• Previous hotel or retail management experience preferred
• RAMP Server/Seller Certification, CPR/FIRST AID certification, Food Safety Certification preferred.
• 1 to 3 years of related work experience
• Collaborative Problem Solver
• Self Motivated & Positive Disposition
• Solution Orientated
• Math and Computer Literacy

Work Environment and Context

• Work schedule varies and may include working all shifts, holidays and weekends.
• Requires standing for extended periods of time, the ability to lift up to 25 pounds, bending, reaching, stooping, manual dexterity, kneeling or crouching.
• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Benefits offered:

• Medical/Dental/Vision
• Matching Simple IRA*
• Advancement Opportunities*
• Vacation & Sick Days
• Paid Holidays*
• Short Term/Long Term Disability
• Bonus Programs*
• Hotel Discount Package*
• Life Insurance
• Food Discounts*
• Meeting/Banquet Space Discounts*
• Company Celebration Events*

*Available to PT associates

MISSION

To enhance the lives of everyone we touch.

Core Values

Be Positive & Do The Right Thing | Practice Creative Problem Solving

Be Consistently Hardworking & Accountable | Stay Humbly Confident & Practical

Learn & Grow As One Family

About Us

As One Management is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: As One Management is committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at As One Management are based on job requirements, business needs and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

People with a criminal record are encouraged to apply

Work Location: In person