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Form of workJob Title: Front Office I
Job Type: Fulltime
Job Location: Fairfax Oral & Maxillofacial Surgery, Alexandria, VA
Your new career awaits you...
Are you looking for a company that you can call home and have opportunities to grow? We are looking for a Front Office professional to join our growing practice. We pride ourselves on guiding our staff in the right direction to not only learn but also get hands-on training to move forward within the company.
Job Description:
- Patient Reception: Greet patients with a warm and friendly demeanor, ensuring they feel welcomed and comfortable upon arrival. Handle patient registration, verify insurance information, and assist with any necessary paperwork.
- Scheduling: Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits. Coordinate with the oral surgeons and clinical staff to optimize appointment availability and minimize waiting times.
- Telephone and Email Correspondence: Answer incoming phone calls and respond to email inquiries promptly and professionally. Provide accurate information about services, appointments and general office policies.
- Patient Records: Maintain and update patient records with accuracy and confidentiality. Ensure all necessary documentation is complete and organized for easy access by the clinical team.
- Insurance: Collaborate with patients to verify insurance coverage to include prior authorizations and pre-determination. Assist patients in understanding their insurance benefits and financial responsibilities.
- Office Coordination: Assist in the coordination of administrative tasks to maintain the smooth operation of the office. This includes ordering office supplies, managing mail, and coordinating with vendors as needed.
- Patient Care and Satisfaction: Strive to deliver a five-star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise. Ensure a positive patient experience from check-in to check-out.
- Adherence to Policies and Procedures: Comply with all office policies, procedures, and protocols to maintain a safe and efficient working environment. Maintain confidentiality of all doctors, staff, and patient information.
Requirements:
- High school diploma or equivalent is required.
- Previous cash handling experience in professional environment required.
- Ability to process payments / handle cash payments accurately.
- Proficiency in computer software applications.
- Strong organizational skills and attention to detail to handle patient records, scheduling, and administrative tasks efficiently.
- Professional language and customer service mindset
- Effective written and verbal communication skills
- Ability to use discretion while working with sensitive information.
- Excellent documentation, communication, and Microsoft Office skills
- Passionate about healthcare excellence.
Preferred Qualifications:
- Proven experience as a Front Office Administrator, Receptionist, or similar role in a healthcare or dental setting is preferred.
Schedule:
- Monday to Friday, 8-hour shift
Benefits:
- 401(k) Matching
- Dental Insurance
- Health Insurance
- Life Insurance
- Referral Program
- Vision Insurance
Special Requirements:
- Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs.
- This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.
Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
