Front Office Customer Service Representative

Job Title: Customer Service Representative

Responsibilities:
- Provide exceptional Customer Service by answering incoming calls and responding to customer inquiries
- Assist customers with application information, collection work, and issue resolution
- Maintain customer records and update information as needed
- Analyze customer needs and recommend appropriate products or services
- Conduct outbound calling campaigns to follow up with customers or promote special offers

Requirements:
- Previous experience in a Customer Service role is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient computer skills, including knowledge of CRM software and Microsoft Office Suite
- Ability to analyze customer needs and provide appropriate solutions
- Outbound calling experience is a plus

We offer competitive pay, a positive work environment, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent Customer Service, we would love to hear from you. Apply today to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: $10.00 - $12.00 per hour

Expected hours: 44 per week

Benefits:

• Paid time off

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• New Iberia, LA 70560: Relocate before starting work (Required)

Work Location: In person