Customer Service Agent - Remote/Office

We are seeking a highly motivated and professional Customer Service Agent to join our team. As a Customer Service Agent, you will be the first point of contact for our customers, providing them with exemplary service and support. You will have the opportunity to interact with a diverse range of customers, handle their inquiries, and ensure their needs are met in a timely manner. The ideal candidate will be friendly, empathetic, and possess excellent communication skills.

Responsibilities:

• Handle incoming customer inquiries via phone, email, and live chat
• Assist customers with product information, pricing, and orders
• Resolve customer complaints and issues promptly and effectively
• Provide accurate and efficient solutions to customers' problems
• Maintain a high level of product knowledge to effectively address customer questions
• Collaborate with other departments to provide seamless customer support
• Document customer interactions and maintain accurate customer records

Requirements:

• High school diploma or equivalent
  
• Excellent communication and interpersonal skills
• Ability to handle stressful situations and remain calm under pressure
• Strong problem-solving skills
• Attention to detail and accuracy
• Proficiency in Microsoft Office and Customer Service software
• Ability to multitask and prioritize workload effectively
  
• Ability to work both independently and in a team environment