Front Office Clerk/Receptionist - Pt

We are seeking a friendly and reliable Front Desk Associate to join our team at Tysons Corner suites. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a memorable experience for all visitors.

Responsibilities:

• Greet guests warmly upon arrival and assist with check-in and check-out procedures.
• Handle reservations, including new bookings, modifications, and cancellations, while maintaining accurate records.
• Respond promptly and courteously to guest inquiries, requests, and complaints, striving to resolve issues to their satisfaction.
• Assign rooms to guests based on preferences and availability, ensuring special requests are accommodated whenever possible.
• Process payments accurately and efficiently, including cash, credit card transactions, and billing inquiries.
• Provide guests with information about hotel amenities, local attractions, dining options, and transportation services.
• Collaborate closely with other hotel departments, including housekeeping and maintenance, to ensure seamless operations.
• Monitor security cameras and follow established procedures to maintain a safe and secure environment for guests and staff.
• Perform administrative tasks such as updating guest records, managing databases, and completing paperwork as needed.

Requirements:

• Previous experience in a customer service or hospitality role is preferred.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong organizational abilities, with the ability to multitask and prioritize tasks effectively.
• Proficiency in using computer software and hotel management systems.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• A positive attitude and a commitment to providing outstanding service to our guests.
• High school diploma or equivalent; additional education or training in hospitality is a plus.

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: No more than 32 per week

Benefits:

• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday

Supplemental pay types:

• Tips

Experience:

• Customer service: 1 year (Required)

Work Location: In person