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SalarySky Zone
Guest Services Representative Sky Zone is the largest indoor active entertainment operation in the world, with well-known brands including DEFY, Sky Zone, and Rockin' Jump.
With more than 300 franchise and company-owned across the globe, we proudly host more than 40 million adventure movement enthusiasts every year. We are Purveyors of Awesome, and we thrive on creating memorable moments for our guests and team members.
Working for Sky Zone is so much more than a "job"! We have more than 4,500 team members throughout our company-operated parks, and we are committed to providing rewarding careers and development opportunities across all functions. Whether you contribute to serving our guests in our parks, or support our parks in a corporate role, we offer all team members a values-based culture, competitive pay, and diverse growth opportunities.
POSITION OVERVIEW
Guest Services Representative
Part-time, Remote
If you're looking to earn some extra money during the week, all from the comfort of your own home, Sky Zone has an amazing opportunity for you!
Due to our growth, for the first time ever, we're looking for part-time Guest Services Representatives to work 29 hours per week M-F from 9-2p local time.
Apply here if you'd like to earn some extra money in a fun environment supporting our members, guests, and park employees, with the scheduling and coordination of parties and events!
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Position Overview
Sky Zone owns and operates popular entertainment venues for group events and birthday parties, a place where friends can have fun and be active together. Event Coordinators are often the first point of contact for guests who are interested in booking a group event or party at one of our park brands. In this role, you will respond to inbound calls, email, text and webchat, provide event/party information and recommendations based on customer needs, and accurately complete bookings. You will also thoroughly review, modify and reschedule party and group event bookings.
This is a work from home opportunity, ideal for someone who is self-motivated, focused on guest satisfaction, organized when prioritizing workload, and urgently resolving guest issues. We provide a company-issued laptop for the duration of your employment.
Responsibilities
- Ability to work a variety of shifts from 9AM – 2PM (local time) M-F only.
- Provide all aspects of customer support for group events and party bookings via phone, email, text and webchat.
- Consult with guests to fully understand their group event needs, provide package options and availability.
- Collect relevant booking information and accurately complete related adjustments and data entry.
- Process booking reschedules and modifications.
- Adjust credit card deposits for modified bookings as appropriate.
- Thoroughly understand park pricing and articulate the value proposition to upsell event, membership, and party offerings.
- Use resources to be knowledgeable of park layout, attractions and facilities.
- Collect and execute credit card deposits for new bookings.
- Collaborate at least weekly with General Managers and park staff on event logistics.
Qualifications
- MUST reside in one of the following states: AL, AR, CA, CO, FL, GA, IA, ID, IL, IN, KY, LA, MA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OR, PA, SC, TN, VA, WA.
- Must be at least 18 years of age and have a high school diploma or equivalent.
- Ability to work a flexible schedule.
- Prior experience in customer service or business processing environments preferred.
- Friendly communication style, ability to quickly develop a rapport with Guests. Communicates clearly both in writing and verbally.
- Results-driven, self-motivated, and solutions-oriented.
- Consistently pay attention to detail to ensure accurate data entry.
- Proficient computer skills, ability to learn and navigate our web-based booking system, webchat, and texting.
- Proficient computer skills to learn and navigate web-based booking system, online webchat, and texting.
- Must have a private workspace with limited background noise and access to quality internet service.
- Must be able to pass a background check.
Compensation: $22-$25/Hour depending on qualifications and experience.
Sky Zone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Compensation:
$0.00 - $0.00 Compensation based on experience, qualifications, and performance.
Sky Zone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
