Front Office Clerk

If you want to work for a growing system of community health centers which is committed to providing quality care for patients of all ages and to the growth, education, and development of its staff, then TCC Family Health has a great employment opportunity for you as a Front Office Clerk.

Position Summary:

The Front Office Clerk is responsible for activities that result in complete, accurate and timely admission and registration of all patients prior to being seen by a medical provider at TCC Family Health, “Serving Children and Their Families”(TCC). The registration process includes completing accurate and timely data entry of patient demographic and insurance information into the practice management system (EPIC), verifying insurance eligibility and enrolling un-insured patients into programs for the uninsured. The Front Office Clerk must complete pertinent registration and enrollment forms and enter patient demographic information into various internet-based computer application systems. The Front Office Clerk adheres to all patient confidentiality policies and is responsible for carrying out job assignments in a pleasant and respectful manner. This employee must be responsible, reliable and dependable.

ESSENTIAL JOB FUNCTIONS:

• Maintains a professional demeanor and excellent customer service with patients, providers, outside agencies and management staff.
• · Maintains accurate registration of patient insurance and demographic information in the electronic health record or practice management system.
• · Collects co-payments and patient payments and accurately records and logs all payments received into the practice management system and cash logs.
• · Verifies insurance eligibility using an automated electronic verification system, POS device or internet.
• · Accurately screens and enrolls un-insured patients into various programs for the uninsured (i.e. California Health Department Program (CHDP) gateway, Family Pact, LA County Un-Insured Programs, and Sliding Fee Scale Program).
• · Answers phone calls and sends out new appointments and appointment reminders to specific patient populations.
• · Adheres to all patient confidentiality policies and carries out all tasks in a pleasant and respectful manner.
• · Maintains own stock of necessary forms and supplies needed to carry out job assignments.
• · Provides information and education to our patients on programs for the uninsured.
• · Provides helpful answers to inquiries made by patients and staff regarding programs and services offered at TCC.
• · Collaborates with back office staff in order to achieve efficient workflow.
• · Completes billing reports accurately and in a timely manner.
• · Meets daily benchmarks for completing all data entry of patient demographics and insurance information into the electronic health record.
• · Collaborates with members of the team to ensure daily patient care productivity goals are met.
• · De-escalates challenging situations that may arise with patients and/or staff.
• · Serves as a resource to staff and providers in the use of the electronic health record (EHR).
• · Participates in training new members of the staff.
• · Other Duties
• · Answers phone calls, screens callers, relays messages and greets visitors in a professional and compassionate manner.
• · Takes messages for clinic personnel using TCC protocol.
• · Scans demographic, insurance and medical reports and documents the information into EHR as per TCC protocol.
• · Completes and prepares various types of administrative medical forms for outside agencies.
• · Processes requests for Protected Health Information following TCC protocol.
• · Other duties as assigned.

EDUCATION/QUALIFICATIONS:

• · Completion of high school or equivalent and 1-3 years of experience in a medical office setting preferred.
• · Ability to type 35-45 wpm.
• · Bilingual English/Spanish preferred.
• · Medical and insurance terminology knowledge preferred.
• · Proficient in Microsoft Word, Microsoft Excel, Internet, Email, Practice Management Systems, and Electronic Health Records preferred.
• · Excellent written / verbal, and interpersonal skills
• · Uses mathematical abilities in order to determine program eligibility for our patients.
• · Treats individuals of diverse ethnic and cultural backgrounds with respect and exceptional customer service.
• · Works independently, show initiative and works productively within a team environment.
• · Maintains a high level of professionalism and confidentiality.

The Company

For over 80 years, TCC Family Health, "Serving Children and Their Families" has been dedicated to providing comprehensive healthcare in a culturally sensitive and linguistically appropriate manner to medically underserved, low-income and high-risk populations in Long Beach and surrounding communities. The Clinic is a true medical home for greater Long Beach and surrounding communities providing medical care and counseling for well-child visits, acute and chronic care, adult clinic, community outreach, and education, immunizations, laboratory testing, prescribed medications, and linkage to community resources in (11) clinic sites.

GENEROUS COMPANY BENEFITS:

· Medical, Dental, & Vision Insurance

· Company Paid Life Insurance

· 401k with Employer contribution

· Employee Assistance Program (EAP)

· Flexible Spending Account (FSA)

· AFLAC

· United PetCare Program

· Paid Time Off (PTO) - 22.9 days per year

TCC Family Health is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the Los Angeles Fair Chance Ordinances.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: In person