Front Office Authorization Specialist

Seeking a diligent, self-motivating, and personable Front Desk Medical Assistant / Authorization Specialist who is willing to learn and grow with the practice.

Typical responsibilities include:

• Obtaining referrals and authorizations on a daily basis
• Verifying insurance eligibility for patients
• Responding to inquiries from insurance companies and patients
• Submitting prior authorizations for patient medications
• Ensuring all lab work and pre-op testing are scheduled and completed
• Maintaining schedule for physician(s)
• Completing data entry of all patient demographics, guarantor, and insurance information
• Working with billing staff to identify action plans to address billing errors that result from registration and eligibility activities
• Handling fax distribution to include but not limited to: Urgent MD faxes, referrals, medical records and Rx refills
• Help collect patient balances and post payments

Qualifications and skills:

• Minimum 1 year experience with obtaining insurance authorizations and/or medical assistance
• Experience with medical insurance, including HMO and PPO plans
• Intermediate knowledge of computer systems, including EHR and general principles of medical record documentation
• Excellent communication skills to interact with patients, physicians, office staff
• Outstanding time management and organization skills
• Empathetic of patient needs and concerns
• Bilingual in Mandarin/Cantonese strongly preferred

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Schedule:

• 8 hour shift

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Language:

• Chinese (Required)

Work Location: In person