Front Office Associate - Kidney

Salary Range: $20.00 to $22.00 an hour

By adhering to Connecticut State Law, pay ranges are posted. The pay rate will vary based on various factors including but not limited to experience, skills, knowledge of position and comparison to others who are already in this role within the company.

COVID-19 Considerations
Masks are optional for employees, visitors, patients, vendors, etc. All employees are to have received COVID-19 vaccine including booster, if applicable, and flu vaccine.

PACT MSO is a Management Service Organization that supports numerous physician groups. We offer health benefits, paid time off, and a friendly working environment. We are a medium sized company with a family atmosphere.

PACT MSOhas a busy Kidney Medical Office seeking a Front Office Associate. The hours are Monday through Friday from 8:30am, lunch break, to 5:00pm with some overtime expected. The position will float between office locations in Orange, Branford, North Haven, West Haven and Fairfield as needed.

The position works in the front and/or back office of the medical practice. The job responsibilities are administrative and may include some or all listed below. The incumbent may be in one location where they are responsible for all aspects of the patient experience, or just one aspect.

Essential Functions

• Greet incoming patients, visitors, vendors, etc. to the office with a friendly, professional demeanor.
• Completely and accurately registers and checks in patients by following a standard operating procedure.
• Schedule and confirm patient's appointments
• Check out patients completing all necessary steps in check out standard operating procedure
• Collects proper co-pay, payments on balances, walk-in payments and process appropriately.
• Open and close batch daily for deposit
• Accurately scan and index documents and reports into patients’ charts in the EHR system.

• Reviews all provider orders for completeness and obtains clarification on incomplete or questionable orders

• Test/procedure preparations

• Promptly and professionally answers telephone calls. Routes the calls to the appropriate person or offers to take a message.
• Appropriately documents message in the patient chart or other electronic manner as specified by type of call.
• Collect pertinent information and required documents from patient prior to appointments.
• Explains financial requirement to the patients and collect copays as required.
• Responsible for managing the transfer of the phone system to and from the answering service, as well as resolving non urgent after hours messages.
• Perform other assignments and special projects

Skills and Knowledge

• Knowledge of computers and EHR software
• Epic experience preferred
• Excellent communication skills
• Excellent organizational skills

Education and Experience

• 2 years of office experience
• High School or GED required.

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Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Financial: Inspired to perform well by monetary reimbursement
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization