Front Office Associate

At Wand Dental Laboratory, we take pride in our cutting-edge, comprehensive dental facility, dedicated to delivering top-tier dental products. Our strong emphasis on customer satisfaction has established Wand as a prominent name among dental laboratories. Our advanced laboratory is equipped with the latest tools, services, techniques, and a proficient team of technicians and support staff. We are committed to maintaining the highest industry standards in dental labs. We are currently in search of a Front Desk Receptionist who is friendly, organized, and customer-focused to join our dental laboratory team. Further details about the position are provided below.

Benefits of the Front Office Associate:

• Paid Time Off
• Holiday Pay
• Health Insurance
• Employee Dental Work
• 401(k)
• In-House Training
• 1 Hour Lunch Period
• Bonus Structure

Schedule for the Front Office Associate:

• Monday-Friday: 8:00AM-5:00PM

Responsibilities and Requirements for the Front Office Associate:

• At least 1 year of dental experience preferred; no experience required
• Accept, manage, and process all incoming digital lab cases
• Handle all statement and billing from the dental practices
• Receive all removable cases and ensure the information is accurate
• Check the quality control of all cases and pack/ship them out for the day
• Manage incoming phone calls, answer inquiries, and route calls to the appropriate departments or staff members.
• Provide accurate information about our services, pricing, and appointment availability.
• Maintain organized and up-to-date records of client information, appointments, and transactions using appropriate software systems or tools.
• Respond to emails, website inquiries, and other communication channels promptly and professionally.
• Keep the reception area tidy and organized, maintaining a professional appearance that reflects the high standards of our dental laboratory.
• Address client questions and concerns effectively, demonstrating knowledge about our products and services.
• Exceptional communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong organizational skills with the ability to multitask and prioritize responsibilities effectively.
• A reliable and punctual individual with a strong work ethic and a commitment to delivering excellent customer service.

Job Type: Full-time

Pay: $22.00 - $30.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Ability to commute/relocate:

• Oak Brook, IL: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person