Front Office and IT Adminsitrative Support Assistant

Job No: 536967; 3/12/2024
FRONT OFFICE AND IT ADMINISTRATIVE SUPPORT ASSISTANT
Administrative Support Assistant II
College of Natural and Social Sciences/Dean’s Office

Salary Range: $3505 - $5159/Monthly (Budgeted Hiring Salary Range $3505 - $3919/Monthly)

Work Schedule: Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification.

Essential Functions: Under the general supervision of the Resource Manager, the Front Office and IT Administrative Support Assistant serves as the Front Office receptionist for the College of Natural and Social Sciences (NSS) Dean's Office. The incumbent will: provide general office, clerical, and secretarial support by responding to inquiries from students, faculty, staff, administrators, and guests by phone, email, or in-person and directing to the appropriate Dean's Office area as needed; schedule appointments for NSS employees needing Information Technology Consultant (ITC) support; open and close IT troubleshoot tickets; oversee and maintain NSS conference room calendars; coordinate and schedule computer refreshes; file and log ITC loan agreements and property survey forms; assist college and departments with facility work orders; maintain and monitor key control requests; organize office, event, and technology supplies for the Dean's Office, including ensuring that event supplies are ordered and/or available when needed; review attendance for staff and students in the NSS Dean's Office; assist in hiring and supervising student assistants for the NSS Dean's Office; and assist with college events.

Required Qualifications & Experience: Equivalent to two years of full-time general office experience which includes providing ongoing work coordination and/or lead responsibility with notable accountability for the work results of support staff or the unit administrative functions. Incumbent must have: experience to be fully functional in all technical aspects of work assignments; thorough knowledge of office systems (e.g., GET) and the ability to use a broader range of technology, systems and packages (e.g., Microsoft Office) to independently handle multiple work unit priorities and projects, and to independently apply multiple policies and procedures where specific guidelines may not exist; draft and compose correspondence and standard reports; handle a broad range of interpersonal contacts effectively and efficiently, including those at a higher level and those sensitive in nature; troubleshoot office administration problems and respond to all inquiries and requests related to the work area; analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions; strong problem solving skills and communication skills in oral and written English; the ability to accomplish tasks under pressure to meet deadlines. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position.

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Closing Date: Review of applications will begin on March 26, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.
In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.
Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.
To obtain employment information for the impaired call:
TDD Line (323) 343-3670
24-hour Dial-A-Job Line (323) 343-3678