It Technician I

Department: Information Technology

Reports To: Director of IT
Status: Non-Exempt
Pay Grade: Full-time/hourly

Pay Range: $20 - $26.00

POSITION SUMMARY:

The IT Technician I will assist in addressing hardware and software issues as well as provide general maintenance and basic IT troubleshooting.

DUTIES AND RESPONSIBILITIES:

· Serves as the first point of contact for all end users seeking technical assistance

· Provide end users with timely written and oral updates regarding their support cases

· Provide setup, installation, configuration, testing, and upgrades for all new and existing employee equipment, including desktop, laptop computers, peripherals, desk phones and software

· Troubleshoot basic system and network-related issues

· Work with vendor support to resolve technical issues

EXPERIENCE, QUALIFICATIONS AND EDUCATION:

· Entry level position - Experience in IT or in an IT environment is a plus

· High School Diploma (or GED or high school Equivalence Certificate)

· Proficient in both verbal communication and written skills

· Ability to organize and manage multiple tasks at the same time

· Must be able to obtain and maintain a gaming license

Working Conditions:

· Periods of standing and/or walking in a smoke environment

Physical Requirements:

· Employees are required to be able to meet the physical demands essential to the functions of this job. Reasonable accommodations may be made for individuals with disabilities.

Occasionally Required:

· Exerting 20-50 pounds of force to lift, carry, push, and pull to move objects. Climbing to move objects may be required at times.Exerting over 50 pounds of force to lift, carry, push, and pull to move objects.

*Indian Preference will be given to qualified Native American Applicants, as provided in Section 7(b) of the Indian Civil Rights Act.

This position description may not include all the listed duties, nor do all the listed examples include all tasks which may be found or assigned to this position.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Work Location: In person