Front of House

Description
Santa Monica Proper Hotel is seeking a highly organized Event Sales Coordinator. A seamless merger of historic retrofit and new construction, the 271-room Santa Monica Proper hotel features interior design by international style icon Kelly Wearstler, multiple dining options by local area culinary stars, a rooftop lounge and swimming pool and 24,000 square feet of meeting and event space.
Responsibilities

• Perform general office duties to support Sales & Marketing efforts.
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
• Promote awareness of brand image internally and externally.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to the brand.
• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
• Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Help in other departments as needed.
• Highly motivated, organized, goal and results-oriented individual who thrives under pressure.
• Responds to inquiries and refers guest/clients to the appropriate Sales & Events Manager as necessary; ensures timely follow up.
• Facilitates tasks or requests as asked by guests
• Performs other duties as assigned

Qualifications

• 1-2 years administrative support experience
• Must be self-directed, motivated and demonstrate intuitive customer service and interpersonal skills
• Communicates clearly, concisely, and openly in all interactions
• Has exceptional attention to detail, organizational, analytical and time management skills
• Multi-tasks and prioritizes in a fast-paced work environment.
• Is technologically savvy, with a working knowledge of Microsoft Office, Delphi, HIS/Epitome and Opera Preferred.

Education
High School Diploma required; Bachelor's Degree preferred
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things, and anything less just isn't proper. We are seeking out the "best of the best" from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category,
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.