Harvard Club of New York City
Job Opportunity: Front Desk Agent /Night Auditor
Combined Role Overview:
Key Responsibilities (Front Desk Agent):
- Warm Welcome: Extend a warm and courteous welcome to all members and guests, setting the tone for their stay.
- Efficient Reservations: Handle phone inquiries and efficiently manage reservations in our system.
- Smooth Check-In: Seamlessly check in arriving members and guests, making their arrival stress-free.
- Efficient Check-Out: Ensure a hassle-free check-out process for departing members and guests.
- Informative Support: Provide valuable information about Club meetings, rules, directions, and more.
- Merchandise Sales: Process sales of Club merchandise, enhancing the overall guest experience.
- Assistance: Offer assistance to guests with luggage, transportation, and other needs.
Key Responsibilities (Night Auditor):
- Multi-Functional Role: Process and reconcile charges for all Club departments, including Front Desk functions.
- Guest Interaction: Greet members and guests, answer phones, and provide assistance as needed.
- Rate Verification: Verify and correct rates, print registration cards, and attach sponsorship forms for next day arrivals.
- Financial Accuracy: Verify and correct F&B charges, in-house rates, and miscellaneous charges.
- Billing and Reporting: Process various charges, close out Northstar terminals, and generate and distribute night audit reports.
- Wake-Up Calls: Provide wake-up calls to guests.
- Other Duties: Handle express check-outs, monitor business center and meeting room extensions, and update merchandise inventories.
Qualifications:
- Education: High School diploma or equivalent.
- Experience: Minimum of 3 years of experience in the Hospitality Industry is preferred. We are open to training the right candidate who may not have prior hospitality experience.
- Computer Skills: Basic skills in Hotel Property Management Systems (PMS).
Additional Requirements:
- Flexible Schedule: Must be willing to work all shifts, including overnight, weekends, holidays, and overtime as needed to meet the demands of our business.
- Hospitality Skills: Possess exceptional hospitality skills, strong communication abilities, and a team-oriented attitude.
- Professional Appearance: Maintain a well-groomed and professional appearance at all times.
Job Type: Full-time
Pay: $28.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Application Question(s):
- "Do you possess a valid Fire Safety Director (FSD) certification?
Education:
- High school or equivalent (Required)
Experience:
- Front desk: 3 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person