Address
Form of work
Salary1) Meets and exceeds the expectations of the guests by providing outstanding guest service in accordance
with the hotel’s policies/procedures, and the brand’s standards.
Visible at the Front Desk at all times.
Participates in the prompt and courteous check in and checkout of guests. Rates and room numbers
should not be announced.
Special attention should be paid to guest requests.
Use guests’ names when communicating with them.
Provide gracious and efficient telephone service as it relates to general PBX calls.
Calls should be answered promptly and knowledgeably, always ensuring complete and accurate
information.
Demonstrates a working knowledge of all services, facilities and programs of the hotel and
effectively assists the hotels’ guests.
Responds to guests’ requests promptly, efficiently, and courteously. Communicates effectively
Arranges fulfillment of guest services by working with housekeeping, maintenance and food and
beverage where applicable.
Stays current with developments in the hotel by reviewing the communication log book each shift;
updates log book for next shift.
Demonstrates resolve conflicts and negotiate effectively.
Teamwork by cooperating, assisting, and communicating effectively with co-workers.
Properly processes guest mail, messages, packages, and wake up calls.
Provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and
guest amenities.
Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.
Completes all duties and prints all reports as specified on the shift checklist.
Also helps with laundry and housekeeping duties as needed.
Pay: $15.00 per hour starting
Job Types: Full-time, Part-time
Pay: $15.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Night shift
- Weekends as needed
Work Location: In person
