Hotel Front Desk Agent

Greek Peak - Hope Lake Lodge & Indoor Waterpark is currently looking for a Front Desk Associate. Must be at least 18 years of age and have weekend availability. This is a year-round position.

• Greets and assists all guests during arrival and departure.
• Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints.
• Coordinates the delivery of guest services by other departments and outside vendors.
• Assists with all guest inquiries to try to satisfy request in a timely, positive manner.
• Processes all reservations and cancellation requests in a timely manner by email, telephone, fax or in person.
• Maximizes room revenue and occupancy levels through suggestive selling techniques.
• May handle the departments accounting system of money, receipts, guest accounts, and other forms of credit. Balances shift cash-up and accounts.
• Maintains information and communication sources such as room inventory, telephone information, log book, and hotel directories; operates reservation system to handle customer inquiries, wakeup calls and the proper communication to guests.
• Maintains order and cleanliness of Front Desk and back office to present a pleasant and professional image to guests.
• Perform clerical duties to include handling incoming and outgoing mail, email faxing, photocopying, and bookkeeping as needed both internally and assisting the guest.
• The Guest Services Representative works closely with the housekeeping department to ensure a smooth transition for the guest for both check-in and check-out and any special needs or requests.
• Provides assistance to other departments of the resort to contribute to its smooth operation. Assists with Gift Shop and Valet as needed.
• Follows established safety procedures. Complies with all resort policies and procedures.

Requirements:

• Must be 18 years of age
• Must have weekend availability
• Excellent customer service skills
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Energetic, enthusiastic and motivational
• Ability to explain various resort options to guest.
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Able to show initiative and make decisions
• Proficient in appropriate computer skills and office equipment.
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms
• Ability to lift 25 lbs. occasionally
• Willingness to work a varied work schedule including days, nights, weekends and holidays

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Schedule:

• Day shift
• Evening shift

Work setting:

• In-person

Ability to Relocate:

• Cortland, NY 13045: Relocate before starting work (Required)

Work Location: In person