Front Desk Team Lead

Job Overview:
The Front Desk Lead Team will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. As well as assisting and partially overseeing operational elements to the business.
Responsibilities and Duties:

• Welcome members, prospective members, and guests while delivering our 10/5 rule and providing exceptional customer service
• Answer telephone in a friendly manner and assist callers with a variety of questions
• Check members into the system
• New member sign-up
• Handle transactions on the POS as well as close out drawers
• Take prospective members on tours
• Respond to member questions and concerns in a timely and professional manner and elevate to the General Manager as needed
• Recognize and facilitate updates and payments to member’s accounts
• Assist/Follow up with staff in maintaining neatness and cleanliness of the club during their shift
• Work the scheduled hours required
• Send and communicate daily stats to manager and Regional
• Assist in being Lead team member to handle any staffing or member issues that come up on shift.
• Help or aide any staff that may need training or guidance while performing tasks
• All other duties assigned

Qualifications:

• Must be age 18 or over
• Basic computer skills as well as the ability to pay attention to detail
• Leadership traits and abilities
• High Level of professionalism
• Honest, punctual, and reliable
• Excellent customer service skills and maintaining a professional and positive interaction with members, guests, and co-workers
• Strong listener with the ability to empathize and problem solve
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• Upbeat and positive attitude
• A passion for fitness and health is preferred

• CPR/AED certified (if not, training will be provided by PF)

Physical Demands:

• Continual standing and walking during shift
• Continual speaking with members or employees and talking on the telephone during shift
• Must be able to lift 50 lbs.
• Must learn and practice safe habits while handling toxic chemicals during shift

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.