Front Desk Team Lead

We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all. If you have excellent communication skills, a warm and welcoming demeanor, and enjoy working in a fast-paced environment, we would love to hear from you.

As a Team Lead it is required that you are able to understand and complete the duties of the parties you are responsible for. You will be responsible for corresponding with patients, maintaining the organization of our office, and ensuring that our environment is welcoming, calm, and quiet for our patients and their families.

What we need you to demonstrate:

• Prior experience in a similar job is expected
• Must have computer skills (G Suite, Excel, CRM)
• Motivation to learn and grow with us
• Determination to not give up easily and persevere in the face of adversity
• Great communication skills
• Flexible schedule
• Must have excellent written and oral communication skills and interpersonal skills
• Must be highly skilled at multitasking, prioritizing, and organizing

What we are offering:

• Salary and benefits
• Paid time off
• Major Holidays time off
• A cohesive and supportive team
• Fun team outings
• Lunch & Learn

Responsibilities:

• Maintaining client relationships
• Pre-authorization process
• Maintaining schedules
• Fill in of missing staff
• Assist in the hiring process
• Onboarding Process for all employees
• Maintain Employee Files
• Managing reporting for company growth
• Quality control
• Enforce company policy and guidelines
• Have full knowledge of all job descriptions
• Understanding our EHR software
• Coordinate staffing needs
• Serve as the first point of contact for employees

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Township of Brick, NJ: Relocate before starting work (Required)

Work Location: In person