Front Desk Supervisor

Position Summary/ Objective:

The Guest Service Supervisor position is responsible for performing highly diversified duties including but not limited to procedural supervision of the Front Desk, assist with training of associates, guest/owner satisfaction, maximizing revenue and occupancy in accordance with GPR standards.

Primary Essential Functions:

• Observing associates while they work to ensure proper owner/guest checking in and out of resort in a courteous, efficient and professional manner.
• Account for guest room inventory, and cash handling, and other administrative responsibilities per policies and procedures.
• Performs GSA duties as necessary, such as registration, check out and processing reservations for guests.
• Communicate closely with Housekeeping and Maintenance regarding discrepancies and quality of rooms division.
• Respond to and resolve, guest requests and concerns in a timely and professional manner, escalate matters to GSM when applicable.
• Remain knowledgeable of hotel services and facilities, special promotions, daily activities, groups in house, and special requests.
• Maintain the enforcement of guidelines regarding health and safety policies and procedures.
• Remain knowledgeable of emergency procedures, current projects, reports on any damages or repairs needed.
• Exemplify the proper appearance of uniform and nametag usage.
• Assist with any additional tasks or special projects as assigned by GSM.

Education, Skills & Experience:

• The ideal candidate must be detail oriented, thorough, and professional. Consistently provides exemplary customer service to both guests, owners, supervisors and associates.
• A degree or diploma in Hospitality Management, in process of obtaining related degree, or an equivalent combination of education and experience preferred.
• 1+ years of experience in a guest facing front office capacity.
• At least 6 months of supervisory/management experience, rooms management experience preferred.
• Customer- service focused, results driven, problem solving skills.
• Professional communication skills, with guests, supervisors and associates.
• Ability to multi-task with a sense of urgency without compromising quality.
• Proficient in reading, writing, math, and computer (Microsoft Word, Excel) skills.
• Capable of providing on the job training.
• Ability to work well in a diverse team environment.
• Additional Eligibility Qualifications Required:
• Must be available to work various shifts including weekends and holidays.

Physical, Environmental & Other Requirements:

The physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing this job the associate must be able to stand/walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The associate must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Must be tolerant to various conditions of noise level. Requires frequent eye/hand coordination. Ability to comply with Policies and Procedures, and job description.

EEO Statement:

Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.

Other Duties:

Please note that this job description represents a general outline of principal job functions and should not be interpreted as a complete description of all aspects and requirements inherent in this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $20.50 - $27.88 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Experience:

• Front Desk: 2 years (Required)
• Hotel: 2 years (Required)

Ability to Relocate:

• Carlsbad, CA 92008: Relocate before starting work (Required)

Work Location: In person