Hyatt Place Front Desk Supervisor

Prospera Management is committed to a culture of exceptional service. We are looking for a Full Time Front Desk Supervisorat our Hyatt Place Anaheim Hotel location who has a passion for service and working as a team to get the job done.

POSITION SUMMARY:

The Front Desk Supervisor plays a pivotal role in overseeing the operations of the Front Desk area in a hospitality establishment. Responsible for ensuring the smooth functioning of all Front Desk activities, this position involves supervising staff, handling guest inquiries and concerns, and maintaining high service standards. The Front Desk Supervisor is tasked with training and developing Front Desk personnel, coordinating with other departments, and managing schedules to ensure adequate coverage at all times.

This role requires a keen eye for detail, exceptional leadership abilities, and strong communication skills. The Front Desk Supervisor must maintain a professional and welcoming demeanor when interacting with guests, team members, and other department heads. By fostering a positive and efficient work environment, the Front Desk Supervisor contributes to overall customer satisfaction and employee morale. Attention to guest needs, organizational skills, and the ability to handle challenging situations with grace are essential qualities for success in this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To excel in the role of a Front Desk Supervisor, one must demonstrate proficiency in a variety of essential duties and responsibilities. These key tasks are crucial for the smooth operation of the Front Desk and the overall guest experience. The following list outlines the core responsibilities typically associated with this position:

The successful candidate’s responsibilities will include, but not be limited to:

• Oversee the daily operations of the Front Desk, including check-in and check-out procedures, reservation management, and guest inquiries
• Train, schedule, and supervise Front Desk staff to ensure excellent customer service and efficient workflow
• Handle guest complaints and resolve issues in a professional and timely manner
• Maintain accurate records of room availability, rates, and guest information
• Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience
• Implement and enforce hotel policies and procedures to ensure a safe and pleasant stay for guests
• Conduct regular performance evaluations for Front Desk staff and provide feedback for improvement
• Stay updated on industry trends and best practices to enhance the overall guest experience
• Assist with special projects and events as needed to support the hotel's overall operations.

PROSPERA VALUES

• Integrity - We exemplify trust, honesty, and good faith in ourselves and our stakeholders.
• Respect - We value our guests and colleagues with appreciation and gratitude.
• Accountability - We are empowered to make a positive difference and to ensure the highest quality and delivery of guest service.
• Balance and Wellness - Genuine care for one another and work/life balance.
• Kindness - Thoughtful in our interactions with others and know that strong relationships are the core of our industry.
• Community - We actively support our community responsibly
• Innovation - We are driven to succeed and improve through innovation, design, and technology.
• Spirit - We inspire each other to be passionate, energetic, and fun-loving.

If you are dedicated to providing exceptional service in a fast-paced hospitality environment, we encourage you to apply for this position.

Job Type: Full-time

Pay: $19.00 - $21.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Nights as needed
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel Front Desk: 1 year (Required)
• Supervising: 1 year (Required)

Ability to Commute:

• Anaheim, CA 92802 (Preferred)

Ability to Relocate:

• Anaheim, CA 92802: Relocate before starting work (Required)

Work Location: In person