Hotel Front Desk Supervisor

Job description:

The Mission Inn Hotel and Spa is looking for a highly motivated and experienced Front Desk Supervisor to led their team to excellence. The supervisor will ensure guests are treated with hospitality, accurately, and efficiently. Provide guests with service that anticipates their needs. Oversees the smooth function of the Front Desk operations, assures goodwill toward guests at all times. Responsible for training and retraining of guest service personnel, maintain good morale and act as a liaison between guest service staff and management. Responsible for front office supply inventory. Hotel Front Deskexperience required.

Duties and Responsibilities:

• Oversees smooth, effective operation of the department responsible for and assure training programs are followed and hotel policies enacted.
• Maintain operating supplies to ensure front office has proper supplies day to day by working closely with night auditor and to take actual inventory monthly for reorder purposes.
• Ensure all VIP amenities are handled properly by guest service staff and that all billing procedures are correctly followed.
• Train and retrain guest service personnel. Work to attain high employee morale and move to constructively resolve personnel problems in a timely manner.
• Check daily to ensure all employees are properly groomed, uniformed and wearing approved name tags.
• Interact daily with the Front Office Manager to resolve current problems; anticipate future problems and discuss activities in hotel.
• Communicate with all hotel staff regarding VIP clients or special operational needs of a client (early check-ins, group arrivals, preferred rooms, etc.).
• Attend necessary meetings.
• Ensure desk staff is trained properly for each shift.
• Ensure cash and petty cash are maintained and balanced at all times.
• Resolve guest problems and complaints.
• Work closely with all departments, housekeeping and maintenance, keeping the lines of communication open and healthy.
• All other miscellaneous responsibilities as assigned and deemed appropriate by management.
• Organize and help facilitate guest relocation when required.

Qualification and Requirements:

• 2-year college degree required or 3-4 years hotel experience.
• 2 years Front Desk Supervisory experience in a luxury/high end property.
• Adaptable experience with travel industry reservation systems and hotel property management systems essential, standard Microsoft Office tools essential, knowledge of database system development preferred.
• Computer literate. Knowledge of Opera Cloud is preferred*

Company Details:

Mission Inn Hotel & Spa is an Equal Opportunity Employer. We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Mission Inn Hotel & Spa prohibits harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.missioninn.com/privacy-policy

The Mission Inn Hotel & Spa is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at humanresources@missioninn.comto advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Compensation & Benefits Details: An employee’s pay may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution, and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting and may be modified in the future. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law, regulations, or relevant ordinances.

We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, and a 401(k) Plan.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 2 years (Preferred)

Work Location: In person