Front Desk Supervisor

Job Description

The primary duties of the Front Desk Supervisor is to accommodate guests during their stay in an attentive, courteous and friendly manner, and assist and guide the front office staff in daily duties and long term goals. Overall, a hotel Front Desk Supervisor plays a crucial role in ensuring guest satisfaction, managing Front Desk operations, and supervising the Front Desk team to maintain a high level of service

Essential Functions and Responsibilities of the job include but are not limited to:

· Able to make reasonable and professional decisions. Accurately manage cash drawer and credit card system. Communicate pertinent shift information to the next shift and direct supervisor. Ability to conduct administrative tasks such as preparing reports, maintaining records, managing inventory, and ordering office supplies.

· Assist and guide the front office staff through their daily duties and responsibilities. Train Front Office staff as designated and outlined in the Front Office Training Procedures.

· Maintain a positive work environment.

· Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interacting with guests. Conduct self in a friendly and attentive manner during all guest encounters.

· Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Provide information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions, making reservations as needed.+

· Focus on improving customer service across all interactions.

· Make sales calls to acquire additional business.

· Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation, and capturing reservations. Operate phone system in, at times, a fast paced environment.

· Required to be knowledgeable of and adhering to Company Core Values and Mission Statement. Lead by example.

· You are responsible for working in a safe and conscientious manner and for ensuring that the department staff do as well. Adhere to all safety policies and procedures. Maintain a clean and safe working environment at all times.

· Any additional role related tasks/ responsibilities assigned by management.

EDUCATION/EXPERIENCE:

MINIMUM EDUCATION: Bachelor's degree in hospitality or similar is preferred

MINIMUM EXPERIENCE: A minimum of 2 years of experience as a Front Desk manager or similar.

MINIMUM SKILL REQUIREMENTS:

Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel.

Must be able to operate basic office machines, i.e., copier, fax, printer, etc.

Must display very good organization and time management skills.

Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.

Must have sound judgment and discretional skills and be able to work with little supervision.

Must be able to consistently work under pressure and simultaneously prioritize multiple projects.

Must be able to work with sensitive and confidential material.

Must be able to speak, read, write, and understand English.

Must be able to obtain valid, current, and non-probationary driver’s license if required to operate hotel shuttle/van.

Obtain any locally required certifications.

Good understanding of procedures and practices in the hospitality industry.

Excellent written and verbal communication skills.

Strong organizational and time management skills.

The ability to provide exceptional customer service.

Good leadership and training abilities.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Must be able to stand for extended periods, often for a minimum of 2 hours at a time.

Must be able to maneuver through all areas of the front office.

Must be able to lift up to 20 pounds and carry up to 10 pounds.

Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.

Must have the manual dexterity and coordination to operate office equipment, including a 10- key adding machine, PC computers, fax machine, and photocopier.

Must be able to adjust to changing priorities, and simultaneously complete multiple assignments despite interruptions.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 35 – 45 per week

Schedule:

• 8 hour shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Ability to Relocate:

• Carlsbad, CA 92011: Relocate before starting work (Required)

Work Location: In person