Front Desk Supervisor

We are currently searching for a hospitality-minded Front Desk Supervisor to join our team at Best Western Plus Las Brisas Hotel. The Front Desk Supervisor will be responsible for overseeing all aspects of the guest experience at the Front Desk during a shift, including the check-in/out process, handling guest inquiries, making or modifying reservations, providing recommendations to guests, or anything else that may improve the overall guest experience. Training, counseling, and scheduling may also be required. The Front Desk Supervisor will serve as the Manager On Duty during the absence of the Front Office Manager and the General Manager.

RESPONSIBILITIES

• Oversee the Front Desk staff to ensure an optimal guest experience and smooth Front Desk operation, while pitching in to attend to guest needs at the Front Desk.
• Ensure guest needs are responded to in a timely and efficient manner.
• Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Fully comprehend and execute all relevant phases of the Front Desk computer system.
• Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.
• Be aware of all rates packages and promotions currently underway and all closed out and restricted dates.
• Be knowledgeable of the property layout and local attractions to ably guide guests and answer questions.
• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Monitor all V.I.P. and special guest requests and be familiar with all in-house groups.

JOB REQUIREMENTS

• ·Progression of guest service experience within a first class franchise hotel, including familiarity with standard operating procedures and brand driven programs.
• Ability to effectively communicate with guests and co-workers in a professional manner and maintain composure and objectivity under pressure.
• An energetic and outgoing personality with a positive attitude and with a willingness to take on additional responsibility and maintain strong relationships across all departments.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems and complaints as necessary.
• Ability to work a flexible schedule including weekends and holidays.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Evening shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Palm Springs, CA 92262: Relocate before starting work (Required)

Work Location: In person