Front Desk Supervisor

Responsibilities:
- Manage the Front Desk operations and ensure smooth and efficient guest check-in and check-out processes
- Supervise and train Front Desk staff to provide excellent customer service
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Maintain accurate records of room availability, reservations, and guest accounts
- Coordinate with other departments to ensure guest satisfaction and resolve any issues or concerns
- Oversee the implementation of hotel policies and procedures at the Front Desk
- Manage room assignments and monitor room inventory
- Ensure compliance with safety and security protocols

Qualifications:
- Previous experience in hospitality management or Front Desk operations preferred
- Strong communication and interpersonal skills to interact with guests and team members effectively
- Proficient in using phone systems, reservation software, and other Front Desk tools
- Excellent organizational skills with the ability to multitask and prioritize tasks
- Problem-solving abilities to handle guest issues or complaints in a calm and professional manner
- Knowledge of hotel operations, guest services, and guest relations
- Bilingual skills (multilingual) are a plus

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and qualifications may be adjusted as needed to meet the requirements of the business.

We offer competitive compensation based on experience.

If you are a dedicated professional with a passion for hospitality management and providing exceptional guest experiences, we would love to hear from you. Please apply with your updated resume highlighting your relevant qualifications.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Work Location: In person