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Form of work
SalaryFront Desk Supervisor
Duties:
- Manage the Front Desk operations, ensuring smooth and efficient guest check-in and check-out processes.
- Oversee the phone systems, answering and directing calls to the appropriate departments.
- Maintain a high level of guest relations by providing exceptional customer service and resolving any guest issues or complaints.
- Coordinate with housekeeping and maintenance staff to ensure rooms are clean and in good condition for guest arrivals.
- Handle cash transactions, including processing payments, issuing receipts, and balancing cash drawers.
- Train and supervise Front Desk staff, providing guidance and support as needed.
- Monitor and maintain inventory of office supplies and guest amenities.
Experience:
- Previous experience in a Front Desk or customer service role is required.
- Strong communication skills, both verbal and written.
- Excellent organizational and multitasking abilities.
- Proficient in using computer systems, including reservation software and Microsoft Office Suite.
- Knowledge of hotel operations and procedures is preferred.
We offer competitive pay based on experience. Benefits package includes health insurance, paid time off, retirement plan, and employee discounts on hotel stays.
If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 – 48 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Overtime
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
