Front Desk Specialist - Caledonia

Grand Rapids Ophthalmology, a partner of Blue Sky Vision, is looking for a Front Desk Specialist to join our team. The ideal candidate will have strong communication and computer skills and provide a positive first impression, showing patients we provide unsurpassed care right from the start!

Location: Caledonia, MI

Primary Responsibilities:

• Welcome and greet patients/visitors to the office in a manner that is helpful and friendly; determines the purpose of the visit and directs patients/clients/visitors to the appropriate person or department(s).
• Screens patients for a new address, new patient visit, or update registration.
• Proactively engages patients in communicating what to expect with the appointment and continues to convey delays or any other changes with the patient.
• Provides information to patients calling the provider office; transfers calls as needed; works to ensure adequate phone coverage at all times.
• Performs day-to-day administrative functions and general office duties, including but not limited to: word processing, copying, filing, faxing, answering phones, and data entry.
• Schedules patient follow up appointments based on predetermined appointment templates.
• Maintains professionalism to provide excellent customer service for patients; practices confidentiality and privacy protocols by following policies and HIPAA requirements.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
• Informs the patient of any existing balance noted in the computer and request the patient be prepared for any payment due at the time of the visit.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Additional duties as assigned as determined by the supervisor or management. These changes in assignments can be either written or verbal.

Education:

• Minimum of HS Diploma.

Skills & Experience:

• Minimum of 1-3 years related experience. Health care experience preferred.
• Prior experience with an EMR is preferred.
• Be helpful and courteous and display strong communication and interpersonal skills.
• Must be a well-organized team-player with great attention to detail.
• Strong multi-tasking, planning, organization, and execution skills.
• Motivated and dependable with a patient-friendly personality.
• Demonstrates superior computer skills.

We Offer:

• Competitive pay and comprehensive benefits, including healthcare, dental, vision, 401k, paid holidays, & vacation.
• Career experiences that provide employees with opportunities for personal and professional growth in a rewarding work environment.
• Opportunities that spark your imagination and ignite your passion for helping others.

** We are an Equal Employment Opportunity Employer**