Front Desk Representative/Medical Receptionist

What we're looking for:
As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities.Our Customer Care Team team is the face of CNS Healthcare. We are looking for someone who is willing to support co-workers, teammates, and the people we serve as needed throughout the course of the day. The Front Desk Representative plays a key role in representing the agency, often serving as a first impression to individuals served and visitors to any office sites. They are trusted to ensure a friendly and welcoming environment and provide the best customer service possible.
*We are seeking candidates who have availability to rotate at our Pontiac office, and the availability to work until 7:00 on Tuesdays and Thursdays*
Compensation Range:
The starting pay for this position is $14.88 - $17.50 hourly rate, and is based on non-discriminatory factors such as skills and experience.
What's in it for you:
As a member of our team, you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. We've shared some highlights below, but you can visit the benefits guide posted on our careers page to learn more!

• Comprehensive medical insurance options
• Employer-paid benefits including dental, vision, life, and short-term disability insurance
• Retirement program with generous company default contribution and match
• Generous PTO program starting at 18 days annually
• 16 paid holidays, including 3 floating holidays
• Paid parental leave
• Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more

Interested in learning more about this role?
Please see below for a summary of job responsibilities and qualifications!

• Greet and check-in persons served, including verifying, and updating necessary information in the electronic health record and collecting copays as needed
• Check-out individuals served including scheduling appointments
• Collect and document insurance information
• Assist with coordinating transportation and other services for persons served
• Maintain the reception area and lobby in a neat, orderly, and welcoming manner
• Review and update information in electronic health record system as needed
• Reference and maintain up-to-date relevant agency resources including, but not limited to, calendars, office schedules, program directories, and team rosters
• Provide coverage and support of other Customer Care Team functions and locations as needed
• Maintain compliance with quality care initiatives including Meaningful Use (MU), Medicare Merit Based Incentive Payment System (MIPS), Commission on Accreditation of Rehabilitation Facilities (CARF), and Certified Community Behavioral Health Clinic (CCBHC) requirements.
• Ensure that the CNS Healthcare standards of service are applied to interactions with individuals served, guests, and staff.
• Assume responsibility for professional growth by current reading and attendance at educational programs.
• Maintain knowledge and compliance with established policies and procedures, corporate compliance program, code of ethics, applicable federal, state, and local laws and regulations, HIPAA standards, and other regulatory programs.
• Perform other related duties as assigned.

Qualifications:
Required

• High School Diploma or General Education Diploma (GED)
• Prior experience working with the public, providing customer service
• Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment
• Proficiency in word processing, data entry, and telephone skills
• Ability to be forward thinking and take initiative to accomplish goals and objectives
• Ability to use discretion and judgement when handling matters of a sensitive or confidential nature
• Ability to work collaboratively and build positive working relationships
• Ability to contribute to an inclusive environment that recognizes the value and contributions of all persons regardless of race, ethnicity, national origin, gender, religion, age, marital status, sexual orientation, gender identity, or disability
• Valid and unrestricted Driver's License
• Transportation or Automobile accessibility with current automobile/vehicle insurance meeting agency policy requirements

Preferred

• Experience working in an administrative role or office setting, preferably a medical office setting
• Experience working with individuals with behavioral health and substance use disorders
• Experience with Microsoft Office products
• Experience with electronic health records (EHRs)
• Bilingual

About CNS Healthcare:
CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually.

• CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.
• Visit our website to learn more about our mission, vision, and values!

COVID-19 Vaccination Requirement: CNS Healthcare complies with federal, state, and local laws in regard to COVID-19 vaccination. Candidates will be required to provide proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for medical or religious exemptions to these requirements in accordance with applicable law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)