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SalaryWe are currently looking to fill a part time position. May possibly dual train for on call coverage.. If you have open availability and are dependable and interested, please apply!
Serious inquiries only, please!
**Must complete the required assessments to be considered for an interview**
Responsible for registering guests, assign to rooms, ability to check guests in and out in a prompt and courteous manner according to IHG Brand Standards. Must be able to furnish varied and routine information to guests and fellow associates in a courteous, pleasant and tactful manner.
Primary Responsibilities
Receives shift instructions and bank from Supervisor and reviews Front Desk Log.
Counts and verifies bills and coins in bank.
Generates current house status and pre-registration report.
Compares housekeeping report to house status, resolves discrepancies with housekeeping,and performs daily bucket checks.
Checks in guests, establishes credit and assigns rooms according to standard operating procedures.
Verifies guest history information, issues guest room key, and answers guest inquiries.
Answers incoming calls, relaying calls and recording messages.
Receives and sorts incoming mail and prepares outgoing mail.
Pre-blocks and pre-registers groups or tours as assigned.
Receives documents and places wake-up calls.
Post any and all incidental charges to guest folio.
Checks out guests, finalizes folio, collects payment, and obtains guest room key.
Resolves customer complaints, recording specific complaint information.
Maintains and cleans immediate work area.
Balances bank at end of shift and prepares cash drop and records on Cash Drop Log.
Records significant information to Front Desk shift email.
Performs other duties as needed or assigned.
Maintains compliance with company policies, practices, procedures and safety standards.
Inspects all common areas each day to ensure security standards are met.
Reports in proper uniform which is clean and complies with brand and/or Company uniform and appearance standards, whichever is more specific.
To be familiar with local competition and rates.
To attend and participate in all required staff meetings.
To complete all IHG required CBL modules as assigned
To handle all incoming reservations and record properly.
To be familiar with the local areas surrounding the hotel with regards to restaurants, gas stations, etc.
To handle inquiries, both phone and in person, giving property tours when at all possible.
Washes, dries and folds laundry during their shift according to the Laundry Attendant guidelines.
Associate Requirements
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work. Employee work schedule may change based on the needs of the hotel.
Associates are required to comply with brand and/or Company uniform and appearance standards, whichever is more specific.
Associates are expected to carry out all reasonable requests by Managers/Supervisors, which the Associate is capable of performing.
Company emphasizes a positive, professional team approach and fully expects every associate to perform all duties assigned in that manner.
Job Type: Part-time
Salary: From $13.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work setting:
- In-person
COVID-19 considerations:
To keep our staff and guests as safe as possible we wear masks, gloves when needed, we keep our social distancing to 6 feet or more apart, we have posted reminders, we have hand sanitizer available and inform all guests who stay and book with us.
Ability to commute/relocate:
- Marshall, MI 49068: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 5 years (Preferred)
- Computer skills: 3 years (Preferred)
Shift availability:
- Day Shift (Required)
Work Location: In person
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Work setting:
- In-person
Ability to Relocate:
- Marshall, MI 49068: Relocate before starting work (Required)
Work Location: In person
