Guest Service Representative / Hotel Front Desk

Guest Service Representative

Full or part time

Renaissance Baronette Hotel -

We are looking for a Guest Service Representative / Hotel Front Desk to make our guests feel welcome and ensure they have a pleasant and comfortable stay at our hotel.

GSR responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms, check-outs and informing them about the hotel’s facilities. Offer stellar customer service and provide memorable hospitality experiences for our guests.

Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.

Responsibilities

Provide upscale Guest Service experiences for clients throughout their stay

Ensure clients are properly greeted upon their arrival

Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

Coordinate luggage collection and storage

Oversee check-in and check-out procedures, including reservations and financial transactions

Promptly address guests’ requests

Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

Inform clients of our hotel services, including breakfast and dining options

Promote all hotel amenities, conveniences and programs offered

Liaise with Housekeepers Staff to provide an overall comfortable guest experience

Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

Recommend local tourist spots, including places to dine, shop and sight-see

Customer service drive with outstanding communication and active listening skills

Excellent problem-solving and multitasking skills

Ability to work flexible hours when needed

Strong sense of responsibility and a professional presentation

No matter what position you are in, there are a few things that are critical to success while working with Concord Hospitality – making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets.

You will be on your feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to your work. Doing your position well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark is driving a best-in-class guest experience, inspiring guests and associates alike.

Drug Free environment. EOE

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Application Question(s):

• Have you ever applied or worked at Concord Hospitality or the Renaissance Baronette Hotel?

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person