Front Desk Representative

Your primary job duties will include, but not limited to, scheduling appointments, greeting and checking in patients in a courteous manner, answering all patient inquires, taking phone calls, maintaining and updating patient files, checking referrals as well as insurance eligibility. Your top priority will be to ensure a smooth workflow so that our patients receive the best possible care. Our Front Desk Receptionist should be efficient and well-spoken with experience running a medical office. If you are customer service oriented, computer-savvy and can multitask, we’d like to meet you!

Essential Responsibilities:

• Answer phones

• Check messages

• Patient check-in/check-out.

• Verify all patient information

• Collect and record co-pays

• Insurance Eligibility

• Monitoring provider schedules to ensure accuracy.

• Handling patient complaints, escalating to Office Manager as appropriate.

• Ensure end of day tasks are completed (Batch and balance daily finance reports)

• Rescheduling/Scheduling patients, calling patients on wait list/recall list.

• Confirm patient appointments

• Prepare fee slips and charts for next day appointments

• Retrieve previous notes from Referring doctor for new patients

• Take problem calls, fill out appropriate paperwork for calls to be triaged

• Maintain excellent communication and effective working relationships with patients, providers, clinical and administrative teams, leadership, insurance companies, the public and the medical community to facilitate high patient quality care.

Qualifications & Requirements

• Reliable

• Ability to work well with others

• Excellent communication skills

• Data entry and typing skills

• Ability to work in a fast-paced environment

• Excellent customer service skills

• Proven experience as a medical secretary or similar administrative position

• Knowledge of medical terminology, regulations and medical office procedures

Preferred:

• Prior ophthalmology experience

• EMR experience

Job Type: Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education: HS Diploma / GED

Job Type: Part-time

Salary: $16.90 - $20.35 per hour

Schedule:

• 8-hour shift

Work Location: In person