Front Desk Receptionist/Security

BRAEMAR LIVING AT MEDFORD

FRONT DESK RECEPTIONIST/ SECURITY

JOB DESCRIPTION

Reports to the Administrator

Qualifications:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

• One year of related work experience as a Front Desk coordinator, receptionist or switchboard operator, including some clerical duties

• Effective oral and written communication skills

• Computer literate with data entry skills

• Ability to handle several tasks simultaneously, such as answering switchboard calls and assisting residents and visitors

• Ability to maintain productivity in a stressful environment

• Must be able to read, write and speak the English language

• The ability to deal effectively and professionally with clients, residents, family members and/or visitors
• MUST BE VACCINATED FOR COVID 19

Responsibilities:

• Manages the facility lobby area

• When on duty, ensures the reception area is staffed 100% of the time

• Welcomes new admissions, notifies appropriate departments as needed

• Greets and directs all residents, visitors, vendors and job candidates

• Ensures completion of paperwork, sign-in and security procedures

• Remains at reception area in the event of a fire or emergency event

• Handles special administrative projects

• Handles all incoming calls; places, receives and routes high volume calls

• Supplies general information to callers with speed and professionalism, relays messages

• Announces visitors

• Handles resident intercom system calls and call bell alerts

• Performs general administrative duties as assigned

• Sorts and distributes incoming and outgoing mail

BRAEMAR LIVING AT MEDFORD

• Night shift assignment includes additional duties to Make regular walking rounds throughout living areas to monitor residents’ status and offer assistance when requested or needed o Monitor safety of the residents and building, check status of all alarms, locked doors, heating, air conditioning and ventilation throughout the building o Notify Administrator/designee in case of emergency and initiate implementation of that person’s instructions. In case of fire, initiate the fire plan immediately and move endangered residents to a safe location

• Participates in Emergency Preparedness procedures

• Maintains a thorough working knowledge of and adheres to facility policies, regulations and procedures

• Keeps immediate supervisor well-informed of activities, results of efforts and problems identified/potential problems; recommends corrective actions to immediate supervisor

• Maintains confidentiality in discussing resident, staff, volunteers and organizational matters

*A job description cannot identify all examples of work performed by an employee and should be used as a guideline in understanding the nature of the position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.'
'
Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Health savings account
• Life insurance
• Paid time off

Schedule:

• Holidays
• Night shift
• Weekends as needed

Work Location: In person