Front Desk Receptionist

Overall Purpose of the Job

The main goal of a receptionist/Front Desk assistant is to provide excellent customer service and administrative support to the patients and the employees of an organization. The Front Desk Receptionist should create a positive and welcoming experience for our patients while efficiently managing the administrative duties of the Front Desk

Major functions/ responsibilities

• Greeting and welcoming patients as they arrive
• Answering and delegating all phone calls and emails
• Answer phones with confidentiality and in a professional manner
• Assists Patient Coordinator with checking in patients for their scheduled appointments
• Informing clinicians when their patients have arrived
• Creating new patient folders
• Scheduling and managing new patient appointments
• Receiving and/or distributing mail and packages
• Assist with filing and faxing over patient’s paperwork
• Maintaining a tidy and organized Front Desk area, including keeping supplies stocked and ensuring that the reception area presents a professional image
• Collecting clinician charts and checking for follow up items
• Matching paperwork to chart that arrives via email and fax
• Filing patient charts
• Coordinating and communicating with different departments on a day to day basis

*

• Assisting with other administrative tasks (i.e. data entry, billing)

Educational/ Other Requirements

• Education:

-High School Diploma or equivalent [REQUIRED]
- Bachelor's Degree [Preferred but not required]

• Requirements:

-Excellent communication skills
-Detail Oriented
-Ability to adapt quickly to a fast pace environment
-Empathetic

Disability Counseling Servicesprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Work Location: In person