Front Desk Receptionist (Temporary)

Job Title: Temporary Dental Office Greeter Receptionist 4-6 months

Classification: Non-Exempt, paid Hourly

Reports to: Practice Manager

Sonrisas Dental Health, Inc. (SDH) is a non-profit dental center dedicated to providing access to quality dental care and oral health education to our community. We provide these services with dignity, respect and compassion. SDH improves the health of our community members through culturally sensitive, integrated care, with a focus on disease prevention. SDH is a dental home for our patients, providing preventative dental care, mobile dental, general dentistry, geriatric dentistry, pediatric dentistry, sedation dentistry and accommodations for patients with special needs and disabilities. Seventy percent of SDH’s patients are low-income.

Position: As our patient’s first point of contact at our San Mateo center, the Dental Receptionist will have the opportunity to represent Sonrisas Dental Health in a professional, compassionate manner through phone communications, scheduling, and directing patient care within the clinic. The Dental Receptionist will work with the care coordinator team and the center clinical staff to facilitate a calm and efficient experience for our patients. We are looking for candidates that are reliable, organized, and have an interest in the Sonrisas mission.

Education/Experience/Licensure:

• HS Diploma or GED required
• Bilingual/Spanish Required
• Customer Service, scheduling, and phone experience preferred
• Dental office experience strongly preferred

Job Responsibilities, include but not limited to:

Dental/ Customer Service:

• Answer and direct incoming calls for all departments
• Confirm patient appointments
• Greet and check-in patients upon arrival
• Schedule patient appointments and triage patient concerns over the phone
• Perform quality assurance for appointments and create insurance claims
• Discuss financial and account information with patients
• Call patients regarding outstanding dental treatment and recalls
• Using SDH’s electronic medical record system, do the following:

o Identify, enter, and verify insurance plans and benefit information

o Enter and scan new and/or updated patient information

o Scan and process patient information including treatment consents

o Check out patients and schedule future appointments

Administrative Support:

• Work directly with the administrative support team to ensure provider schedules are productive • Collect patient payments in-person and over the phone
• Work with insurance companies to send and follow up on pre-authorizations
• Mail patient treatment correspondence as needed
• Process and send patient rescheduling notices
• Process fax correspondences

Fundamental expectations of persons in this position include (but are not limited to): • The passion to fully embrace and embody Sonrisas Dental Health’s mission, vision and values • Ability to prioritize, multi-task and complete daily responsibilities

• Exceptional customer service skills, including an ability to work with patients with special needs
  
• Dependability and punctuality

• Ability to prioritize patient, clinic, and provider scheduling needs
• Current computer skills or the willingness to learn systems such as Open Dental software, Microsoft office, and other systems as needed.

Physical Expectations: Prolonged sitting or standing may be required. Those physical movements and the degree of mobility, manual dexterity and hand-eye coordination normally associated with office tasks will be performed on a frequent, repetitive basis. The ability to distinguish letters and symbols as well as the ability to utilize telephones, computer terminals and copiers is required. Ability to lift up to 20 lbs. is required.

Sonrisas Dental Health reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made, if it does not constitute undue hardships upon this organization.

Sonrisas Dental Health, Inc. is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, ancestry, marital status, military status, gender, physical or mental disability, sexual orientation or age. Sonrisas Dental Health, Inc. complies with all Federal, State, and local labor and employment laws.