Front Desk Receptionist - Orem

The Company You’ll Join

The OCD and Anxiety Treatment Center (TOATC) has a true passion for bringing help and hope to some of the most underserved clinical populations. We strive to change the lives of individuals and their families who have been suffering from unrelenting anxiety, disturbing and terrifying thoughts, uncontrollable worry, exhausting behaviors and rituals, and avoidance that keeps them from living their lives. We are an evidence-based practice, which means we do what works, we stay up to date with scientific research, and we regularly attend international training to keep us at our very best.

Our Investment in You

• A competitive base salary starting at $15.00/hour
• 401k match
• Core benefits: medical/dental/vision, with the company contribution to medical benefit for employee
• Company-paid employee life insurance
• Voluntary benefits
• Paid time off includes 15 days (120 hours) of “Paid Time Off”, 5 days (40 hours) of “Sick Time”, and 9 days (72 hours) “Company holiday” pay
• Paid specialized ongoing training, strengthening your skills, experiences, and connections that will help advance your career

The Team You’ll Work With

The success of our organization is dependent on the trust and confidence we earn from our employees, clients, and community. Our values are connected to our work at TOATC and are measured against the highest possible standards of ethical business conduct.

• We act with integrity and communicate honestly and openly
• We are passionate about meeting the company’s needs and delivering for our clients
• We are accountable for all our own actions
• We work together as a team and are committed to excellence and innovation
• We respect each other and celebrate our diversity

We set the bar that high for practical and aspirational reasons. Candidates with similar ethical standards, who have the ability to adapt in a fast-moving working culture, and are committed to providing excellent client service are encouraged to apply.

The Purpose of Your Role

The Front Desk Receptionist works closely with our collaborative administration team to provide program and administrative support to the Outpatient Administrative Assistant, Office Manager, Clinical Director, Clinical Assistants, and Therapists. They provide a high standard of helpful, professional, and caring treatment to all clients by maintaining consistent and effective interactions. The Front Desk Receptionist encourages team engagement and comradery through positive interpersonal coworker relationships that promote cooperation, trust, and respect.

Responsibilities:

• Greets and checks-in clients, visitors, and vendors
• Verifies client information and collects patient copays
• Incident and customer services management
• Completes client reminder calls
• Manages incoming mail, screens and replies to emails and calls
• Navigates electronic medical record system and manages therapist schedules
• Maintains data spreadsheets
• Assists the team with administrative/clerical duties, development and implementation of processes
• Works independently and cohesively with various departments within the company to ensure growth and client satisfaction
• Learns and practices de-escalation techniques (may occasionally be exposed to high-stress environments)
• Provides a welcoming, safe environment and keeps clients motivated to work through distress and eliminate neutralizing behaviors
• Maintains a safe and clean environment
• Adheres to all company policies and procedures
• Presents self in a professional manner
• Other duties as assigned

The Skills and Expertise You Have:

• High school diploma or equivalent
• 6 months experience in customer service
• Proficient knowledge of computers including, Microsoft Word, Excel, and other computer software
• Accurate and efficient electronic data entry
• Must be punctual and maintain excellent attendance
• Organized, detail-oriented, takes initiative, and completes job responsibilities independently
• Multitask, problem-solve, interpersonal skills, and strong written and verbal communication skills
• Thrives in a changing work environment including inside, outside, and loud noise level
• Physical demands of the job will include sitting at a desk or table for extended periods, bending, lifting, and walking

Preferred Qualifications:

• Experience in medical or behavioral health offices
• Billing and insurance experience

Disclaimer

TOATC has not designed this job description to contain a comprehensive list of activities, duties, or responsibilities required of the employee. Furthermore, TOATC reserves the right to change or assign new duties, responsibilities, and activities at any time with or without notice.

Equal Employment Opportunity Commission (EEOC) statement

TOATC is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, genetics, disability, political affiliation, personal appearance, family responsibilities, or any other legally protected class under federal, state, or local law. This applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, social, educational, and recreational programs.

Website

https://www.theocdandanxietytreatmentcenter.com/