FRONT DESK RECEPTIONIST/ MEDICAL ASSISTANT

The Medical Front Desk Receptionist/ Medical Assistant provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced Doctor's office. This person will be involved in a wide spectrum of tasks including patient customer service, scheduling, data entry, managing electronic health records, and patient education.
Required Skills and Experience:

• High School Diploma/ GED equivalent
• Ability to establish and maintain effective working relationships with patients, other employees, and the public
• 2 + years' admin support in a medical environment
• Knowledgeable about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9 codes
• Must have excellent customerservice skills
• Able to work in a fast-paced and demanding work environment
• Must have a team mentality, flexibility and willingness to learn
• The ability to communicate effectively, multi-task and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.
• The ability to uphold HIPAA compliance is mandatory.
• Must exercise good judgment and discretion
• Technologically savvy and familiar with Microsoft Office products including:
  
  • Google Documents
  • Word
  • Excel

Essential Functions/Responsibilities (other duties may be assigned):

• Welcome patients upon arrival; Answers questions and concerns.
• Schedules appointments
• Responsible for registering new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Facilitates patient flow by notifying the provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff
• Maintain and update patient records using data entry, faxing, and scanning.
• Collect deductibles, coinsurance, balances, copays and sell OTC items
• Checks all required AR/AP changes since last visit and updates records accordingly
• Must be able to maintain multiple doctor's schedules.
• Maintain list of orthotics received, contact patients and make follow up appointments
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Check next day charts for insurance eligibility and necessary referrals
• Prepare end of day reports, deposit slips, and upload to shared files daily
• Open and prep exam rooms each morning/ Close and clean exam rooms at end of day
• Flexibility to work with multiple doctors and their varying practice styles
• Complete the rapid health indicator
• Obtain or review a patient's medical history, current medications and allergies. Record any changes in their medical condition. For follow-up patients, record comments made re: their current status and outcome of previous treatment. Enter this information into EMR.
• Set-up for injections, P&A procedures, wart procedures, in-office surgical procedures, etc.
• Prep nail care patients, smooth/debride nails and/or calluses with electric grinder. Vacuum all clippings from the floor.
• Fit and dispense walking and night splints.
• Apply pads and/or adhesive strappings as needed.
• Measure and fit patients for Diabetic shoes, heat mold inserts.
• Take and develop X-rays
• Prepare lab specimens (including paperwork) and call the appropriate lab for pick up.
• Clean, wrap and autoclave instruments and packs as needed, change cold sterile solutions monthly.
• Count instruments in treatment rooms at the end of each session (AM & PM).
• Replenish used supplies in drawers as needed. Restock rooms at the end of day.
• Keep inventory of back office supplies and DME items, reorder as needed or notify the supervisor when low.
• Assist in surgeries and minor procedures.
• Clean-up after surgery - dirty drapes, wrappings, dispose of sharp, red bag items, wipe down counters, mop floor - scrub, clean, autoclave instruments.
• Change post-op dressings, remove sutures.
• Call post-op patients the day following surgery, complete Follow-up sheet.
• Review information sheets with patients as needed.
• Travel to other offices as needed/requested.
• Writes and faxes prescriptions.
• Assist FRONT DESK as needed
• Assists in exam room with doctors.

Compensation Package:

• Starting hourly rate is $16+. Pay rate will be determined based on experience.
• Medical, Dental, and Vision insurance
• Paid Time Off
• Paid Holidays
• 401(k) with company match
• HSA
• And more!

#USFAS
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)