Address
Form of work
Salary- Accurately book guest reservations.
- Looking primarily for 2nd (3p-11) and 3rd (11pm-7am) shifts.
- Register guests into the hotel in a prompt courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check outs, and VIP arrivals.
- Handle confidential information, including guest records, with a high degree of integrity.
- Answer phone in a prompt, efficient, and professional manner.
- Route phone calls as appropriate and take message for hotel staff and guests with accuracy.
- Read and communicate through the Logbook daily.
- Promote hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and surrounding area.
- Answer guest questions about the property and amenities and is able to refer guests to area attractions and outlets.
- Arranges for the appropriate transportation of guests to and from hotel when necessary.
- Resolve minor guest complaints to the satisfaction of the customer; informs supervisor of challenges, complaints, disturbances or unhappy guests.
- Respond quickly to customer requests or complaints in a friendly manner and ensures appropriate action is taken. Follows up to ensure guest satisfaction.
- Complete daily paper work as assigned.
- Accurately handle departmental accounting of monies, receipts, and other forms of credit.
- Act as Manager on Duty when General Manager is off-site.
- Wash, dry, fold and restock all storerooms and carts with clean sheets and towels each day.
- Know all safety precautions, emergency procedures, and be familiar with the building systems.
- Maintain a professional image at all times through appearance and dress.
- Follow all company and hotel brand policies and procedures.
- Other duties assigned by supervisor or management
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
