Front Desk Receptionist

Hello! Welcome to The Pink Canoe Waxing Studio! We are a local, small business here in Colorado Springs that has been providing clients with industry best service since 2016. Along with waxing, we also offer laser hair removal, skin care, eyebrow/ eyelash services. If you are interested in becoming a part of our team, we would love to hear from you. We are looking for a part-time receptionist to manage our Front Desk.

In this role, you will perform a variety of administrative and clerical tasks. As a receptionist, you will be the first point of contact for our clients. Our receptionist’s duties include offering administrative support across the studio. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including checking clients in and out and scheduling appointments. To be successful as a receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a receptionist’s duties and responsibilities are to ensure the Front Desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

----READ BEFORE APPLYING----

Company Code of Ethics and Values- Below is an outline of our ethics and values. Please review before applying for the esthetician role. If you find that you align with what we value, please continue with your application.

Ethics:

Honesty and Integrity- Tell the truth, even when it’s not convenient. If you have an issue or concern, address it to the other person involved. In situations where necessary, bring concerns to the manager/ owner.

Zero Tolerance for Gossip- Promote a healthy and happy environment. Gossip is toxic and unhealthy and will not be entertained or permitted. ASK. When confronted with something troubling to you, ask. Do not participate in gossip, as it will not resolve the issue and is harmful to the team. Take the path that leads to a solution.

Accountability- Take ownership. Do the RIGHT thing regardless of whether anyone is watching. No excuses. Your SUCCESS is up to you! Own up to your mistakes and learn from them.

Values:

Respect- Treat each other, and all clients with respect. You give what you get.

Accountability- Take ownership. Do the RIGHT thing regardless of whether anyone is watching. No excuses. Your SUCCESS is up to you! Own up to your mistakes and learn from them.

Work Hard- Do the WORK. Create your success. You are armed with knowledge and skills, but your level of success is proportional to the amount of effort you put in.

Ask for Help- Know when to ask for help, and don’t be afraid to ask for it. Vocalize your needs and support will be given.

Continuous Self-Improvement- Look for ways to improve yourself by asking for feedback and being receptive to coaching. Hard work and constant correction.

We are a Team- Build each other up, support each other, WE are a TEAM and work together.

World Class Experience- Create an exceptional, world class experience for every client every time. Provide an experience so fantastic that a client wouldn’t dream of going anywhere else.

Be Passionate about your Trade- Love what you do. Bring strong, positive energy to the workplace. By practicing the above Ethics and Values, your passion will drive your success and growth.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and handle incoming phone calls
• Ensure the reception area is clean, tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk for entire salon.
• Order front office supplies and keep inventory of stock
• Update calendars
• Perform other clerical receptionist duties such as filing, photocopying, and booking.

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Salon booking software
• Hands-on experience with office equipment (e.g., fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree: additional certification in Office Management is a plus

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 15 – 25 per week

Benefits:

• Flexible schedule

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Application Question(s):

• Have you read the company's code of ethics and values within the job description? In order to be considered for the position, you must read this part of the job description. If you align with our values and ethics, please apply. If not, you need not apply.

Work Location: In person